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Stichworte: employees customers
What are some promotional techniques that companies use to entice customers?
What are the factors that could affect the threat of the buyers bargaining power?
What is a policy that allows employees to use their personal mobile devices?
Research shows that repeat customers spend ________ percent more than new customers.
When would personal selling be the best method to communicate with customers?
When the demand is so great that customers will buy regardless of high prices
According to employees, what is the number one reason for voluntary turnover?
The laying off of large numbers of managerial and other employees is known as:
Do California employers have to offer health insurance to part time employees?
The process of identifying factors that can affect marketing success is called
Job redesigns are good ways to reduce stress that employees feel from ________.
OEM customers purchase in large quantities to support their own product demand
What are the important things to keep in mind to have proper coordination with the client?
Employees can expand the data-carrying capacity of lean media channel if they.
Which includes company activities that make the products available to the target customers?
What are the specific characteristics that the customer need from your product?
Which of the following enables aws customers to control billing expense allocations?
What is the business function that identifies customers and their needs and wants?
Performance dimensions on which customers expect a minimum level of performance are called:
Which scenario best illustrates a new product suggestion from company employees
Which of the following refers to the type of reward that employees receive for performing well?
Penalties for violation of safety rules by employees are usually stated in the:
Which term refers to the process of helping customers select the right solution?
Which of the following are the methods for identifying employees training needs?
Which of the following entries records the collection of cash from cash customers
What is defined as the ability to influence employees to work toward organizational goals?
Which statement best explains why companies should probe customers about their product needs?
The situation in which a group of physicians are salaried employees and conduct business in an HMO
Which of these is not an element of employee’s cognitive evaluation of feedback?
Injuries from work-related falls can affect employees by resulting in time off and medical costs.
Suggests that employees can be motivated to behave as responsible members of the organization
Applying age as a basis to identify customers is unethical, as it involves stereotyping.
What is the purpose of positioning the products and services based on customers perspective?
When employees receive compensation that is not cash, the compensation is referred to as _____.
The most likely reason for salespeople to make follow up telephone calls to customers is that
What set of standards requires retailers to encrypt customers payment information
Which of the following refers to the process of collecting analyzing and interpreting data about customers?
Which performance appraisal error involves rating all employees near the average?
A(n) is a strike launched by employees to coerce an employer to acknowledge their union.
When and how often is your firm required to provide a privacy notice describing its privacy policies to customers?
Employees exposed to hazardous chemicals must be trained in all these areas EXCEPT Quizlet
According to the text, how has the internet most affected companies and customers?
The percentage of customers who click on an ad or link of interest to them is called
Where can clients change the language quickbooks online uses in invoices sent to customers?
Which of the following is an example of focusing disproportionate effort on high-profit customers
How can managers ensure that the staff continues to provide quality service to customers?
What is the importance of organizations talking to employees about corporate heroes?
Communication between a business and its employees is called which of the following?
In measuring performance results and behaviors are all employees responsible for the results
Why is job analysis important as far as the company and the employees are concerned?
Retailers are required to provide all of the following for disabled customers except
Consists of activities and processes that help inform and inspire employees about brands
An incentive plan under which employees receive a certain rate for each unit produced
What is it called when leaders behaviors encourage and support their employees so that they are able to grow develop and excel on the job?
Research indicates that when banks told customers why they reached bad-news decisions,
Which of the following terms is used in the shipment of products directly to customers?
What are the stages that customers go through in the process of adopting a new product?
Employees with ________ strongly identify with and care about the kind of work they do.
Which of these is the use of influence to motivate employees to achieve organizational goals?
Which of the following would constitute improper use of a customers securities or funds?
When a firm charges different prices to different groups of customers it may be accused?
Employees should be aware of where they stand in the organizations hierarchy, or chain of command
Which of the following is one of the two primary goals managers have for their employees?
What are the advantages and disadvantages for companies to grant employees stock options?
What banking activity allows an employer to deposit an employees paycheck electronically?
Firms that make the customers product from raw materials, parts, and components are called
What management function monitors employees performance and comparing it with the goals and take corrective action if needed?
Is the network that links selected resources of the intranet of a company with its customers?
Which of the following describes a network based on Web technologies that links resources of a companys intranet with its customers suppliers or other business partners?
Which act provides sweeping new legal protection for employees who report corporate misconduct?
Actual price customers pay for a product after any discounts or coupons are deducted is the
Which of the following refers to the process of dividing a market into distinct groups by the customers values and lifestyle?
A ________ is a firms total product offering designed to satisfy a group of target customers.
How an organizations employees contribute to a competitive advantage for the organization?
Which of the following is the department that maintains policies plans and procedures for the effective management of employees?
When manager need to determine which current employees are available for promotion or transfer they will most likely use?
Salespeople should not use e-mail to send out mass communications to customers and prospects.
Which of the following are important aspects that a salesperson needs to look into to ensure a good relationship with customers?
Company employees who work line positions and staff positions are ultimately responsible to the
A group disability income plan that pays tax-free benefits to covered employees is considered
What type of marketing uses a variety of forms to communicate directly with target customers?
Which of the following terms refers to any direct interface between customers and a company online by phone or in person )?
Which of the following activities is used to maintain clients rather than simply acquire customers
The degree to which employees feel a sense of happiness with their lives is referred to as
Customers, suppliers, and unions are all examples of (internal or external?) stakeholders.
A(n) _______ can help employees understand what their company considers acceptable behavior.
Why are employees today in the transportation and shipping industry required to know advanced math?
Which of the following are distribution channel firms that help find or make sales to customers for a firm?
Is the total combined customer lifetime values of all the companys current and potential customers
Which of the following terms refers to a customers evaluation of the difference between all the costs of a market offering relative to those of competing offers quizlet?
Severance pay plans grant employees weekly benefits in addition to state unemployment compensation
Employees form conclusions about a discipline systems fairness based on Select all that apply
Managers are more likely to be able to persuade employees to follow new procedures if the managers
What type of consequence is docking an employees pay because the employee came to work late?
Properly maintained internal control reasonably ensures that collusion among employees cannot occur.
What is a major distinction between customers who purchase a product because they are brand loyal?
A number of abbreviations that indicate which Price is being quoted to the customers are called
Organizations use to help them understand processes products customers finances and markets
Which of the following computer workstation characteristics will help employees avoid physical injury to the forearm wrist hand or back?
Is a potential customers people or businesses that are able and willing to purchase a particular product or service?
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