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Change Review Board (CRB)Overview of the process the Change Coordinator and the Change Review Board (CRB) follow for acting on Request for Changes (RFCs), based on procedures from the Change Advisory Board (CAB) and ITIL Change Control and Validation practices.
Change Advisory Board (CAB)Overview of the Request for Change (RFC) review process by the CAB:
What are the 3 main goals of the SACM process?SACM benefits
Better cost management of services. Improved planning and delivery of changes and releases. More efficient resolution of incidents and problems, meeting SLAs more frequently.
Which of these is a valid reason for closing a change record?Which of these is a valid reason for closing a change record? The change acceptance criteria have been met.
Which of these is the best description of the purpose of transition planning and support process?Goal: Service Transition Planning and Support process ensures that the orderly transition of a new or modified service into production, together with the necessary adaptations to the service management processes. This must incorporate the service design and operational requirements within the transition planning.
Which of the following is not a purpose of services and configuration management?So, the function of SCAM is not to: To improve asset management activities by ensuring changes to assets are approximately authorized prior to implementation.
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