Which of the following statements exemplifies the most effective type of feedback?

  1. The way the term "communication" is used in this text

      a. includes all human, animal, and mechanical communication.
      b. includes communion, as used in a religious sense.
      c. includes radio and television programming.
      d. includes none of these.
  2. "Communication is a process" means that

      a. communication has clear beginning and ending points.
      b. communication resembles still pictures more than motion pictures.
      c. communication is ongoing and continuous.
      d. communication consists of discrete and separate acts.
  3. The same behavior in two different contexts may be perceived as competent in one setting and incompetent in another. This situation best illustrates the concept that communication competence

      a. involves choosing inappropriate behavior.
      b. involves conflict.
      c. requires cognitive complexity.
      d. is situational.
  4. Journaling (keeping a private journal in which you write down your feelings and thoughts with the intention that only you will read it) is an example of

      a. dyadic communication.
      b. intrapersonal communication.
      c. mass communication.
      d. interpersonal communication.
  5. Which of these is dyadic communication?

      a. two sisters arguing
      b. a husband and wife making plans for the weekend
      c. a coach and player discussing last week's game
      d. All of these are correct.
  6. An example of self-monitoring is

      a. videotaping your practice interview
      b. carrying a checklist to remind you of some skills to practice
      c. paying attention to the sound of your voice
      d. All of these are correct.
  7. When we say that communicators occupy different environments, we mean that

      a. one might be rich and one poor.
      b. one might be from China and one from the U.S.
      c. one might be retired with time on her hands, while one is rushing to meet family and career demands with never enough time.
      d. All of these represent differing environments.
  8. A plane flying overhead and interfering with your conversation is an example of __________ noise.

      a. external
      b. physiological
      c. psychological
      d. All of these are correct.
  9. An instructor is lively and joking in a class in which students come prepared and always do more than the assigned work. The same instructor is strict and unyielding in a class that tries to slide by with minimal work and comes without having read assignments. Although this is the same instructor, the communication behavior illustrates which concept?

      a. All communication is equally effective and competent.
      b. Communication is linear.
      c. communication is static.
      d. Communication is transactional and relational.
  10. Symbols

      a. stand for something other than themselves.
      b. represent ideas, but not people, things, or events.
      c. mean exactly the same thing to various people.
      d. are not arbitrary; all symbols have logical reasons for their existence.
  11. The instructor dislikes the music group pictured on your shirt. Her attitude toward the group and its impact on her attitude toward you is an example of _______________ noise.

      a. external
      b. physiological
      c. psychological
      d. All of these are correct.
  12. You have an auditory processing difficulty and cannot always understand directions when they are spoken too quickly. You experience _____________ noise.

      a. external
      b. physiological
      c. psychological
      d. All of these are correct.
  13. Your friend asks to borrow your car. Recently, you’ve had car problems and have been bombarded by other friends for requests to use your car. You’re not feeling well and just want to go home. You respond angrily to your friend’s request, although on other occasions this particular friend has borrowed your car with no problems. Your reaction this time best illustrates which principle?

      a. Communication will not solve all problems.
      b. No single person or event causes a reaction.
      c. Communication does not always require understanding.
      d. More communication is not always better.
  14. Which statement is accurate regarding communication competence?

      a. It is situational.
      b. You either have it or you don't.
      c. For any situation, there is one ideal way to communicate.
      d. Competence requires meeting one goal at the expense of another.
  15. In most situations, competent communicators will

      a. be able to choose from a wide range of behaviors.
      b. demonstrate empathy.
      c. employ self-monitoring behaviors.
      d. All of these are correct.

Which term refers to an idea or way of being that you believe in strongly or something you hold dear and that is visible in your actions?

A value is an idea or way of being that you believe in strongly, somethingyou hold dear and that is visible in your actions. Interest or worry concerns, expectations that may or may not be correct. One of the greatest concerns for beginning interns is competence which we refer to as capabilities.

Which of the following terms refers to those helpers who identify with clients and patiently try to promote change?

Which of the following terms refers to those helpers who identify with clients and patiently try to promote change? innovators.

What term refers to the unconscious tendency to believe that you see in others feelings and beliefs that are actually your own?

Implicit bias (also called unconscious bias) refers to attitudes and beliefs that occur outside of our conscious awareness and control. Implicit biases are an example of system 1 thinking, such that we are not even aware that they exist (Greenwald & Krieger, 2006).

Which type of engagement involves balancing the cognitive and the affective realms of the internship?

Integration does not mean choosing among the perspectives; it means taking what is useful from each and blending them into a perspective that is yours. One of the most important kinds of integration you will face in an internship is integrating the cognitive and affective realms of your experience.