What term refers to collecting information and providing feedback to employees about their behavior communication style or skills?

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• What refers to personal knowledge based on individual experience that is difficult to others?
• In which stage of the career management process do employees receive information about their knowledge and skills and how these assets fit with the organization's plans?
• What is the main objective of diversity training programs that focus on behavior?
• When an employee is in the self assessment step the company's responsibility is to?

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Dec 25, 2015

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• Slide 1
• Employee Development
• Slide 2
• Development Development refers to formal education, job experiences, relationships, and assessments of personality and abilities that help employees perform effectively in their current or future job and company.
• Slide 3
• It is a planned systematic and continuous process of learning and growth by which managers develop their conceptual and analytical abilities to manage. It is primarily concerned with improving the performance of managers by giving them stimulating opportunities for growth and development.
• Slide 4
• Comparison Between Training and Development TrainingDevelopment FocusCurrentFuture Use of work experiences LowHigh GoalPreparation for current jobPreparation for changes ParticipationRequiredVoluntary
• Slide 5
• Why is employee development important? Employee development is a necessary component of a companys efforts to: improve quality retain key employees meet the challenges of global competition and social change incorporate technological advances and changes in work design
• Slide 6
• Approaches to Employee Development Formal Education Assessment Job Experiences Interpersonal Relationships
• Slide 7
• Formal Education Formal education programs include: off-site and on-site programs designed specifically for the companys employees short courses offered by consultants or universities executive MBA programs university programs in which participants actually live at the university while taking classes
• Slide 8
• Examples: Schwan Minnesota based frozen food delivery service had created its own corporate university IBM,Home Depot depend on inhouse development programmes GE has one of the worlds oldest and most widely known MDP centers in the world and GE develops managers at John.F.Welch Leadership center at Crotonville,NY
• Slide 9
• Lot of universities offer executive MBA programs Tuition reimbursements
• Slide 10
• Examples of development programs at GE ProgramDescriptionTarget AudienceCourses Executive Development Sequence Emphasis on strategic thinking, leadership, cross-functional integration, competing globally, customer satisfaction Senior professionals and executives identified as high-potential Manager Development Global Business Management Executive Development Core Leadership Program Development of functional expertise, business excellence, management of change ManagersCorporate Entry Leadership Professional Development New Manager Development Experienced Manager Professional Development Program Emphasis on preparation for specific career path New EmployeesAudit Staff Financial Management Human Resources Technical Leadership
• Slide 11
• Important trends in executive education: Increasing use of distance learning by many companies and universities Companies and the education provider create short, custom courses, with content designed specifically to needs of the audience Supplementing formal courses from consultants or university faculty with other types of training and development activities
• Slide 12
• Assessment involves collecting information and providing feedback to employees about their behavior, communication style, or skills
• Slide 13
• Assessment (continued) Used most frequently to: identify employees with managerial potential measure current managers strengths and weaknesses identify managers with potential to move into higher-level executive positions work with teams to identify members strengths and weaknesses, and factors that inhibit productivity
• Slide 14
• Myers-Briggs Type Indicator (MBTI) Assessment Center Benchmarks Performance Appraisals and 360-Degree Feedback Systems Popular Assessment Tools
• Slide 15
• Assessment Tools: Myers-Briggs (MBTI) Most popular psychological test for employee development Used for understanding such things as: communication motivation teamwork work styles leadership
• Slide 16
• Assessment Tools: Assessment Center assessment center The assessment center is a process in which multiple raters or evaluators evaluate employees performance on a number of exercises usually held at an off-site location used to identify if employees have the abilities, personality, and behaviors for management jobs used to identify if employees have the necessary skills to work in teams
• Slide 17
• Examples of Skills Measured by Assessment Center Exercises SKILLS In-basketScheduling Exercise Leaderless Group Discussion Personality Test Role Play LeadershipXXXX Problem solving XXXX InterpersonalXXX Administrativ e XXX PersonalXXX EXERCISES
• Slide 18
• Assessment Tools: Benchmarks Benchmarks is an instrument designed to measure important factors in being a successful manager Items measured are based on research that examines the lessons executives learn at critical events in their careers This includes items that measure managers skills in dealing with subordinates, acquiring resources, and creating a productive work climate
• Slide 19
• Skills Related to Managerial Success Resourcefulness Doing whatever it takes Being a quick study Building and mending relationships Leading subordinates Compassion and sensitivity Straightforwardness and composure Setting a developmental climate Confronting problem subordinates Team orientation Balance between personal life and work Decisiveness Self-awareness Hiring talented staff Putting people at ease Acting with flexibility
• Slide 20
• Assessment Tools: Performance Appraisals Performance appraisal Performance appraisal - the process of measuring employees performance Approaches for measuring performance: ranking employees rating work behaviors rating the extent to which employees have desirable traits believed to be necessary for job success (e.g., leadership) directly measuring the results of work performance (e.g., productivity)
• Slide 21
• Assessment Tools: 360-Degree Feedback System Rating Form Self Peers Customers Subordinates Manager
• Slide 22
• Job Experiences Job experiences refer to relationships, problems, demands, tasks, or other features that employees face in their jobs Most employee development occurs through job experiences A major assumption is that development is most likely to occur when there is a mismatch between the employees skills and past experiences and the skills required for the job
• Slide 23
• Methods/techniques of MDP Decision making skills In Basket exercises Business Games Case study Interpersonal skills Role play Sensitivity training Behavior modeling Job knowledge On the job experiences Coaching Understudy
• Slide 24
• Organizational knowledge Job Rotation Multiple management General Knowledge Special courses Special meetings Special readings Specific Individual needs Special Projects Committee assignments
• Slide 25
• Slide 26
• To be successful in their jobs, employees must stretch their skills. They must be forced to learn new skills, apply their skills and knowledge in a new way, and master new experiences.
• Slide 27
• Job Demands and Lessons Learned from Them Making transitions Unfamiliar responsibilities Proving yourself Creating change Developing new directions Inherited problems Reduction decisions Problems with employees Having high level of responsibility High stakes Managing business diversity Job overload Handling external pressure Being involved in non-authority relationships Influencing without authority Facing obstacles Adverse business conditions Lack of top management support Lack of personal support Difficult boss
• Slide 28
• Characteristics of Effective Job Rotation Systems (1 of 2) 1. Job rotation is used to develop skills as well as give employees experience needed for managerial positions 2. Employees understand specific skills that will be developed by rotation 3. Job rotation is used for all levels and types of employees 4. All employees have equal opportunities for job rotation assignments
• Slide 29
• Characteristics of Effective Job Rotation Systems (2 of 2) 5. Job rotation is linked with the career management process so employees know the development needs addressed by each job assignment 6. Benefits of rotation are maximized and costs are minimized through managing time of rotations to reduce workload costs and help employees understand job rotations role in their development plans
• Slide 30
• Interpersonal Relationships Employees can also develop skills and increase their knowledge about the company and its customers by interacting with a more experienced organizational member Two types of interpersonal relationships used to develop employees: Mentoring Coaching
• Slide 31
• Characteristics of Successful Formal Mentoring Programs: (1 of 2) Mentor and protg participation is voluntary relationship can be ended at any time without fear of punishment Mentor-protg matching process does not limit the ability of informal relationships to develop Mentors are chosen on the basis of: their past record in developing employees willingness to serve as a mentor evidence of positive coaching, communication, and listening skills

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What refers to personal knowledge based on individual experience that is difficult to others?

Tacit knowledge. refers to personal knowledge based on individual experiences that is difficult to codify. Knowledge management.

In which stage of the career management process do employees receive information about their knowledge and skills and how these assets fit with the organization's plans?

The step in the career management process in which employees receive information about their skills and knowledge and where these assets fit into the organization's plans is called: feedback.

What is the main objective of diversity training programs that focus on behavior?

The purpose of diversity training is to increase participants' cultural awareness, knowledge, and communication. Diversity training can benefit an organization by helping to prevent civil rights violations, increasing the inclusion of different identity groups, and promoting better teamwork.

When an employee is in the self assessment step the company's responsibility is to?

When an employee is in the self-assessment step, the company's responsibility is to: provide appraisal information to identify strengths and weaknesses.

Which of these refers to formal education job experiences relationships and assessment of personality and abilities that help employees prepare for the future?

Which process identifies the knowledge skills and behaviors that should be emphasized in training?

In which stage of the career management process do employees receive information about their knowledge and skills and how these assets fit with the organization's plans?

What is true job enlargement?