Terms in this set (75)(d) It refers to the amount of acceptable work employees do for each dollar they earn. Identify a true statement about productivity. (a) It refers to an organization's efforts to prevent or correct defects in its goods or services. (a) Outsourcing - (z) Contracting with specialists to perform business functions. Match the terms (a or b) with their definitions (y or z). (a) Outsourcing (y) Arranging for lower-cost workers in other countries to handle jobs that have to be performed in the United States (c) Product Identify the areas that a supervisor needs to focus on when reinforcing high-quality performance in an organization. Select all that apply. (a) Return on investment Product quality control An organization that focuses on ways to improve a product itself uses _____. (c) process control An organization's focus to consider how to do things in a way that leads to better quality is known as _____. (a) job design (a) They should be measurable, clear, and specific. Identify the characteristics of quality standards. Select all that apply. (a) They should be measurable, clear,
and specific. (a) Payback Period - (y) The length of time it will take for the benefits generate by an investment to offset the cost of the investment Match the calculations used by companies to determine if an investment is practical (a or b) with their definitions (y or z). (a) Payback Period (y) The length of time it will take for the benefits generate by an investment to offset the cost of the investment
(c) 4 years In a legal firm, a new printer will save the firm $2,000 per year and costs $8,000. Calculate the payback period. (a) 5 years (a) 25 percent In a repair shop, a new printer would save the shop $1,000 per year and cost the shop $4,000. Calculate its average rate of return (ARR). (a) The degree to which employees feel supported by their organization directly influences their decision to stay or quit that organization. Identify a true statement about turnover. (a) The degree to which employees feel supported by their organization directly influences their decision to stay or quit that organization. Value _____ refers to the worth a customer places on what he or she gets (the total package of goods and services) relative to the cost of acquiring it. (a) Downtime - (y) When an employee is waiting for a machine to be
repaired In the context of the types of waste in an organization, match the terms (a or b) to their examples (y or z). (a) Downtime (y) When an employee is waiting for a machine to be repaired (d) When work levels are low in a department, the result is idle time. Identify a true statement about departmental work flow in a company. (a) Supervisors should use temporary employees during peak periods to maintain an even work flow. False True or False: An even flow of work in a department can be costly. Overhead The term _____ refers to expenses not related directly to producing goods and services. (a) People will have access to more and better goods and services. Identify the consequences of improved productivity of organizations in a country. Select all that apply. (a) People will have access to more and better goods and services. (a) They should show that they are interested in their department's productivity through their actions and words. Identify a way in which supervisors can overcome the productivity constraint of management limitations. (a) They should show that they are interested in their department's productivity through their actions and words. (a) Employers tend to pay higher wages and salaries to productive workers. Identify a consequence of improved productivity of organizations in a country. (a) Employers tend to pay higher wages and salaries to productive workers. (a) Leadership In the context of quality standards, identify the categories that are evaluated for the Baldridge Performance Excellence Program. Select all that apply. (a) Leadership (a) ISO 9000 _____ is a series of standards adopted by the International Organization for Standardization to spell out acceptable criteria for quality systems. (a) ISO 9000 (a) Benchmarking A salon chain unit managed by Andrew did good business and had high retail sales during the financial year. The salon chain's chief executive officer (CEO) decided to identify Andrew's salon as the "first salon" for comparisons, not only in terms of gross sales but also for efficiency in all areas of operations. Identify the concept used in this scenario. (a) Benchmarking (a) Six Sigma - (z) using a formal process in which teams study purposes and correct problems to limit defects to 3.4 per million
operations Match the common quality improvement methods used in an organization (a-c) to their descriptions (x-z). (a) Six Sigma (x) A practice that considers any costs other than a cots that adds value for a customer to be wasteful and, hence, something to be eliminated (b) random sample The most accurate way to apply statistical quality control is to use a _____. (a) specific sample (b) Total Quality Management (TQM) Jacob works at a manufacturing plant that produces spare parts for the automobile industry. He records the accuracy of the thread patterns on screws and bolts and plots this information on a control chart. This helps him monitor the production quality on an ongoing basis. In this scenario, Jacob is using ______. (a) the zero-defects approach (c) Statistical quality control _____ is the use of statistical and analytical tools to keep a check on the outputs of a process. (a) Product assessment zero-defects approach the quality-control technique where an organization works toward making its goods and services free of problems is known as the ______. (d) To directly involve employees in planning how to improve quality Identify a goal of an employee involvement team. (a) To assume that the quality of a sample describes the quality of the entire lot of products (c) Six Stigma _____ refers to a process-oriented quality-control method designed to improve the product or service output to 99.9997 percent perfect. (a) Total Quality Management (TQM) (c) They are technically competent product or line personnel in an organization implementing Six Stigma. Identify a true statement about Black Belts in an organization. (a) The term refers to the way a product looks, feels, tastes, and smells, such as the styling and smell of a new car. (c) It refers to continually identifying and eliminating waste through the use of a variety assessment, scheduling, and production control tools. Identify a true statement about lean manufacturing. (a) It is a process-oriented quality-control method designed to improve a product or service output to 99.9997 percent perfect. (d) meet or exceed customer expectations The objective of Total Quality Management (TQM) is to _____. (a) improve the flow of
work through a production process by correcting any interruptions to the flow (d) use groups, such as employee involvement teams, to identify and solve problems A basic strategy for implementing Total Quality Management (TQM) is to _____. (a) identify and eliminate waste through the use of a variety of assessment and production control tools (d) walking the talk Supervisors can help a Total Quality Management (TQM) effort succeed by behaving as if quality is important. Among TQM users, this commonly is called _____. (a) overhead (d) An employee involvement team is most successful when all group members are eager to participate. Identify a true statement about an employee involvement team in an organization. (a) A typical employee involvement team consists of up to 100 employees. (a) Reliability - (y) The probability
that a product will function smoothly and not break down during a specified period Match the dimensions of goods or services (a-d) to their descriptions (w-z). (a) Reliability (w) The degree to which a product's design and operating features meet established standards True True or False: Productivity increases when output rises without a cost increase or when an organization can do as much work at a lower cost. False True or False: All quality control strategies employed by supervisors to lower costs are mutually exclusive. (c) budget reports A supervisor can see which categories of expenses are largest and identify where his or her department is spending more than allocated to it by regularly reviewing ______. (a) mission statements (d) Employees feel unhappy when output is increased while quality is sacrificed. Identify a true statement about increasing outputs in a production process. (a) Increasing output without increasing cost means employees can work less for more pay. (b) reengineering Reviewing and revamping the way things are done is the basic principle of ______. (a) perceived quality management (a) It is more efficient to design and build quality into a product than to try to improve the product later. Identify a true statement about the guidelines for quality control. (a) It is more efficient to design and build quality into a product than to try to improve the product later. (b) To maintain or enhance the organization's reputation Why is it necessary for employees in an organization to care about quality? (a) To implement the lean process improvement in the
organization (d) Wasted time and materials Identify a result of the poor quality of production in an organization. (a) Low process control (b) Productivity = Outputs/Inputs Identify the formula for measuring productivity. (a) Productivity = Inputs/Outputs (b) 18 applications per hour Tim processes 144 load applications in an eight-hour day at Bank One. Calculate his productivity. (a) 576 applications per hour (a) The acceleration of an automobile In the context of the dimensions of quality of services or goods, identify an example of performance. (a) The acceleration of an automobile Quality Control An organization's efforts to prevent or correct defects in its goods or services or to improve them in some way Product Quality Control Quality control that focuses on ways to improve the product itself Process Control Quality control that emphasizes how to do things in a way that leads to better quality Statistical Quality Control Looking for defects in parts or finished products selected through a sampling technique Statistical Process Control Using statistical to monitor production quality during the production process Zero-Defects Approach All employees delivering such high quality that goods and services are free of problems Employee Involvement Teams Setting up teams of employees to identify and solve quality-related problems Six Stigma Using a formal process in which teams study processes and correct problems to limit defects to 3.4 million operations Lean Process Improvement A practice that considers any cost other than a cost that adds value for the customer to be wasteful and, hence, something to be eliminated Total Quality Management Focusing the whole organization on continuously improving every business so it satisfies customers Statistical Process Control (SPC) A quality-control technique using statistics to monitor production quality on an ongoing basis and making correction whenever the results show the process is out of control Zero-Defects Approach A quality-control technique based on the view that everyone in the organization should work toward the goal of delivering such high quality that all aspects of the organization's goods and services are free of problems Employee Involvement Teams Teams pf employees who plan ways to improve quality in their areas of organization Six Stigma A process-oriented quality-control method designed to improve the product or service output to 99.97 percent perfect Total Quality Management (TQM) An organization-wide focus on satisfying customers by continuously improving every business process for delivering goods or services Baldridge Performance Excellence Program An annual award administered by the U.S. Department of Commerce and given to the company that shows the highest quality performance in seven categories: ISO 9000 A series of standards adopted by the International Organization for Standardization to spell out acceptable criteria for quality systems Benchmarking Identifying the top performer of a process, then learning and carrying out the top performer's practices Value The worth a customer places on a total package of goods and services relative to its cost Comparing Applications per Hour Productivity of Employee 1 = applications processed / hours worked = applications per hour Productivity of Employee 2 = applications processed / hours worked = applications per hour Comparing Applications per Dollar of Wages Productivity of Employee 1 = applications processed / ($$ per hour)(hours worked) = Overhead Expenses not related to producing goods and services; examples are rent, utilities, and staff support Idle Time (Downtime) Time during which employees or machines are not producing goods or services Detour Behavior Tactics for postponing or avoiding work Payback Period The length of time it will take for the benefits generated by an investment (such as cost savings from machinery) to offset the cost of the investment Payback Period Formula Payback Period = Cost of new equipment / savings per year Average Rate of Return (ARR) A percentage that represents the average annual earnings for each dollar of a given investment Average Rate of Return Formula ARR = Average annual earnings or saving / Amount Invested (cost) Turnover The rate at which employees leave an organization Students also viewedCh. 9 HW30 terms Final Exam393 terms 11: Motivating Employees36 terms CHAPTER 9 Ensuring High Quality and Productivity20 terms Sets found in the same folderMGT 461 CH 3 - Group, Teams, and Powerful Meetings57 terms Chapter Two: The Supervisor as a Leader38 terms Chapter 14 Quiz15 terms Personal Selling Ch 5 Quiz20 terms Other sets by this creatorcodes in red and blue45 terms Intro to Operations Management46 terms Chapter 11: Labor and Employment Arbitration Test10 terms Chapter 11 Quiz10 terms Recommended textbook solutions Information Technology Project Management: Providing Measurable Organizational Value5th EditionJack T. 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4th grade Our Country & Its Regions Chap…26 terms Business Chapter 1520 terms What are three ways to increase productivity quizlet?What are three ways to increase productivity? Three ways to increase productivity are technology, division of labor, and motivating employees.
How can employee productivity be improved quizlet?Improving the layout of the machines in a factory to reduce wasted time and therefore increase efficinency. ... . Improving labour skills by training workers so they have more productive techniques of working. ... . Introducing automation. ... . Improve inventory control. ... . Improve employee motivation.. Which factors will improve productivity quizlet?How do you increase productivity? Separating the creation of an item into smaller, sequential tasks by several specialists. The manufacture of large quantities of a good in a continuous flow and over a short period of time. It requires large amounts of land, labor and capital.
Which of the following are factors that improve productivity?What are The Most Important Factors of Productivity?. Human Capital (Employee Productivity) Your employees are one of the main factors that can increase productivity and your company's economic growth. ... . Work Environment. Another set of factors that affect workplace productivity is working conditions. ... . Technology.. |
What are some of the ways you can use organization to improve productivity quizlet?
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