Surface acting-hiding one’s inner feelings and foregoing emotional expressions in response to display rules. Deep actingtrying to modify one’s true inner feelings based on display rules.Emotional dissonance- occurs when employees have to project one emotion while simultaneously feeling another. Can be very damaging and lead to burnout.Duchenne smile-How can we tell if someone is performing emotional behavior or actually happy? By facial expressions, the eyes crinckle they are really happy.Display rules- Display Rules = The degree to which it is appropriate to display emotions.oDisplay rules - JobsoE.g. customer service = smile, act friendlyoE.g. funeral director = somber, act caringCulture and display rules- Norms for expressions vary across cultures. In collectivist cultures (emphasizing group relationships) emotional displays are seen as being concerned with the person expressing the emotion, while people in individualistic cultures tend not to think that another’s emotional expression is directed at them.Emotion episode- is actually a series of emotional experiences triggered by a single event.Emotional contagion- spillover effects of one’s emotions and mood onto others.Micro-expressions- undetectable facial expressions Emotion regulation-The process of identifying and modifying emotions you feel is called emotion regulation. Techniques to regulate emotions include acknowledging rather than suppressing emotional responses to situations, re-evaluating events after they occur, and openly expressing emotions, or venting. It’s important to note that there is a downside to trying to change the way you feel. The effort involved can be exhausting. Regulation is the last step in (EI).Impact of emotions on OB outcomes-Managers can use humor and give their employees small tokens of appreciation for work well done. Also, when leaders themselves are in good moods, group members are more positive; as a result, they cooperate better. Because of the contagion effect associated with positive team members and their performance, it makes sense for managers to select team members who are predisposed to positive moods. ModelsAffective Events Theory-oEmotions provide valuable insights into how workplace hassles and uplifting events influence employee performance and satisfaction.oEmotions, and the events that cause them, should not be ignored at work because they accumulate.8 Show MGT 304 Exam 1 ReviewCircumplex Model (structure of mood)Cascading Ability-Based model of emotional intelligence9 MGT 304 Exam 1 ReviewMixed Model of emotional intelligence-The case againstEIoResearchers do not agree on definitions – too vague as a concept. oCan’t be measured.oIs nothing but personality with a different label.10 MGT 304 Exam 1 ReviewChapter 5A – ValuesKey conceptsValues-basic convictions about what is right, good, or desirable.Values can tell us something about motivation. Ex motivate workers with money, if they value it. If they value freedom, youcan motivate them by giving them more freedom. Upload your study docs or become a Course Hero member to access this document Upload your study docs or become a Course Hero member to access this document End of preview. Want to read all 16 pages? Upload your study docs or become a Course Hero member to access this document 8.People who have a stressful day at work also have trouble relaxing after they get offwork. Get answer to your question and much more 9.Displayed emotions are innate and cannot be learned. Get answer to your question and much more 10. Negative affect is a mood dimension consisting of nervousness, stress, and anxiety atthe high end and relaxation, tranquility, and poise at the low end. Get answer to your question and much more 11.Nervousness is a pure marker of low negative affect. TrueFalse 12.As we get older, we experience fewer negative emotions. Get answer to your question and much more 13.Emotions tend to last for several days, for a much longer time period than moods. Get answer to your question and much more 14.Moods are usually accompanied by distinct facial expressions. Get answer to your question and much more 15.Poor or reduced sleep impairs decision making and makes it difficult to controlemotions.True What is deep acting?By contrast, deep acting involves putting effort into actually feeling and expressing the required emotions. When engaged in deep acting, people attempt to modify feelings to match the required display rules.
Is when you hide your inner feelings and forgo emotional expressions as a response to display rules?Deep acting is hiding inner feelings and foregoing emotional expressions in response to display rules.
Which of the following terms refers to the practice of hiding feelings and foregoing emotions?The correct answer is (A) surface acting.
What is trying to change one's feelings based on display rules?Answer and Explanation:
Emotional intelligence is the act of modifying someone's feelings by implementing display rules.
|
Deep acting is hiding feelings and foregoing emotional expressions in response to display rules
zusammenhängende Posts
Urheberrechte © © 2024 de.ketajaman Inc.
