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Terms in this set (64)telephoning in most offices patients use the traditional method of ____________ to contact the office open hours scheduling where patients are seen within given window of time on first come first serve basis except in the case of emergency double booking scheduling where two or more patients are scheduled in the same time slot wave scheduling where patients are scheduled at the beginning of each hour with the rest of the hour open and the patient who arrives first or has the most serious condition is usually seen first NP (new patient) patient who has not received professional services from another provider or another provider in the same specialty in the same practice within the past three years EP (established patient) patient who has received professional services from a provider or another provider with the same specialty in the same practice within the past three years preregistration process of gathering new patient/basic info such as contact, insurance, and reason for visit information before a new patient comes into the office for an encounter basic demographics patients __________ is obtained first. length the reason for the visit will determine the ___________ of time required for the appointment coinsurance percentage of each claim that the insured pays the patient -that is due after deductible amount must be taken into account. the coinsurance rate, such as 80-20, states health plans percentage of charge, followed by insured percentage. charge-deductible-coinsurance=health plan payment example indemnity policy states that deductible is first 200 covered annual medical fees and coinsurance rate is 80-20. patient whos first medical charge of year was 2000 would owe 560 charge- 2000 electronic transactions instead of making telephone calls or sending faxes medical practices most often use ______________ to communicate with payers electronic transactions are most efficient because they only take seconds office hours special program called _____________ that is used to handle appointment scheduling in medisoft network professional office hours calendar interactive calendar used to select or change dates in office hours medisoft network professional, directly from windows, shortcut office hours can be started from within ____________ or ___________ or ____________ button on toolbar after, located ___________ the provider is selected, an appointment slot must be ___________ search for open time slot shortcut button for example, a patient needs a thirty-minute appointment and would like it to be during his lunch hour, which is from 12:00-1:00pm. he can get away from the office only on mondays and fridays. office hours makes it easy to locate an appointment slot that meets these requirements with the ________________________. before, medisoft network professional when a new patient phones the office for an appointment, the appointment can be scheduled in office hours ____________ repeating _____________ appointments occur at the same time for a limited period of time cut command an appointment can be canceled and not rescheduled simply by using the _____________ break entry shortcut button, new break entry dialog box to set up a break for a current provider (that it, the provider listed in office hours provider box) click the ______________. this action causes the _______________ to appear. patient information form form that includes patient patients personal, employment, and insurance data needed to complete a health care claim; also known as registration form answers and physicians observations during the encounter, the physician reviews the info on medical history form with patient and documents the patients _____________ new patients who fills out a patient information form primary insurance carrier, name, policyholder whats on a patient information form? name of patients ________________ and if the patient is covered by another insurance carrier, the ____________&_____________ information for that plan. guarantor person who is the insurance policyholder for patient of practice double checked all data from the card that the patient has written on the patient information from are _______________ against the insurance card for accuracy before being entered into the practices patient database financial policy ____________ practices rules governing payment for medical services from patients information packet the practices financial policy on payment for services is usually either displayed at the reception desk or included in a new patient _____________ payment a financial policy should explain what is required of the patient and when ____________ is due outstanding balance practice management programs usually have shortcut keys or quick check buttons for determining whether patient has an ________________ status, track patients location patient tracking features used during patient encounters to track the _________ of each appointment (this includes whether the appointment was kept, canceled, or rescheduled) as well as to______________________ (this includes whether a patient has checked in, is in the exam room, is with a provider or has checked out) patient list dialog box lists all patients guarantors and their cases currently in the database patient and case on the upper-right side of the patient list dialog box, there are two radio buttons: _______&_________ payment plan tab the _______________ is used when a patients account is overdue and a payment plan has been created to pay down the remaining balance patient/guarantor when patients notify the practice that they have moved, changed jobs or insurance carriers, or made other changes information needs to be updated in medisoft network professionals ___________________ database case in medisoft network professional, a __________ is a grouping of transactions that share a common element new case, submit insurance claims when a patient changes insurance plans, a __________ is set up, even if the same condition is being treated. this makes it easier to ___________________ to the appropriate carrier. copy case the ________________button copies all the information from an existing case case into a new case. this feature is useful when creating a new case for a patient who already has a case in the system added to the database the insurance 1 box lists the code number and name of insurance carrier. the drop-down lists shows the carriers already in the system. if the carrier is not listed, it must be ___________________. case dialog box, insurance carrier it is not necessary to close the ___________________ to add an _________________ to the database. when insurance is clicked on the lists menu, and carriers is clicked on the submenu, the insurance carrier list dialog box is displayed in front of the other dialog boxes on the screen. multimedia tab the ________________ is used to save a multimedia file, such as a picture file or a sound file, to a patients case patients photo ID if an image file is selected , such as a _________________, the picture appears in the right panel of the multimedia tab. check in, patient record during ____________ staff members confer with patient to determine if info such as change in insurance or employment needs to be updated in the _____________. examination during the ___________ encounter the provider may order lab work or diagnostic tests check-out, lab work during _____________, the office staff gives the patient any additional information required, such as patient education materials or _________________ instructions progress notes documenting care delivered to patient, and medical facts and clinical thinking relevant to diagnosis and treatment SH (social history), care information about patients tobacco use, alcohol and drug use, sexual history, relationship status, and other significant social facts may contribute to the ____________ of the patient examination paper office checkout paper office file menu, chart button the first step in opening a patient chart is to select open chart on _____________ or to click the _____________ on the toolbar, which opens the patient lookup dialog box single note each history section of chart consists of a ___________ history folder to enter a patients history, open a patients chart, and click the appropriate _______________ history note, date, time a ______________ always contains a heading with the ___________&___________ MCPR, any allergies, intolerances when a new medication is prescribed for a patient, __________ checks whether the patient has _________or__________. while an allergy is a relative rare condition in which the immune system responds to a medication and causes adverse effects, an intolerance is generally a milder reaction, and does not involve te immune system. drop down list, type select the patients reaction to the medication from the ____________, or ________ a description of the patients reaction. the reaction is displayed in parentheses next to the allergy or intolerance name. remain blank if the medical assistant does not have enough information to complete any of the fields, those fields should ___________. if the patient cant recall when allergy started, it needs to remains blank. physicians, no _____________ completes progress notes. if its been started but not completed, it can be saved as an incomplete note by clicking ________ when asked whether you are permanently finished with the note shared, signature pin a feature in medisoft clinical patient records allows a __________ note to be signed by each person who contributes to the note. the program then prompts the user for his or her ________________ red, blue abnormal values are highlighted in __________(high) or __________ blue(low) on the vital signs screen posturals the ____________ button is used to __________ the patients pulse, systolic blood pressure, and diastolic blood pressure while the patient is in different positions. yellow, message folders the ____________ column on the left in the message dialog box lists the ____________ letter, toolbar, letters, task letters are created by clicking the __________ button on the ___________, or by selecting ___________ on the _________ menu which opens the insert template dialog box Students also viewedChapter 3 Practice Week 218 terms kellie_haynes Chapter 3 Scheduling28 terms Bridom94 chapter 6 exam review34 terms GGabriella2500 Week 1 Assignment 1 #1 Quize9 terms kellie_haynes Sets found in the same folderpractice management&EHR chap. 1-365 terms brittneyg11392 EHR CHAPTER 461 terms sunshine42763 EHR Chapters 4-630 terms shoover2 Medical Coding 390 - 459 Diseases of the Circulato…10 terms antterry Other sets by this creatorOrigins, insertions, actions- mini practical (24 m…24 terms brittneyg11392 joint quiz10 terms brittneyg11392 exam 1 ch 152 terms brittneyg11392 element abbreviations33 terms brittneyg11392 Recommended textbook solutionsInformation Technology Project Management: 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Service Management: Operations, Strategy, and Information Technology7th EditionJames Fitzsimmons, Mona Fitzsimmons 103 solutions Other Quizlet setsAQA A LEVEL SOCIOLOGY: FAMILIES AND HOUSEHOLDS TEST361 terms E_Matthews24 Five Phase Theory Review (Organs)154 terms morganrigney Motors Midterm (LMS 1-3)70 terms woodyshrubsPLUS FOS 4114 - Chapter 13: Food Emulsions & Foams71 terms ivydevadas What is the correct guideline that determines who is an established patient?Established Patient: An individual who receives professional services from the physician/NPP or another physician of the same specialty who belongs to the same group practice within the previous 3 years.
How is an established patient defined quizlet?The difference between an established patient and a new patient is that an established patient is an individual who received professional services from his or her physician or another physician of the same specialty from the same group practice, within the past three years.
How many years determine the difference between an established and new patient quizlet?* New patients are those who have not received any services from the provider within the past 3 years. * established patients have seen the provider within the past 3 years.
What is the purpose of patient statements quizlet?Patient statements are created to show the patient what's owed and why. This is to collect money from the patient, often for coinsurance purposes or for non-covered services.
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