Which dimension of service management considers the workflows and controls needed to deliver services? Show
Show Suggested Answer Hide Answer Suggested Answer: D
🗳️ by KM at Jan. 3, 2021, 10:43 p.m. Comments
KMHighly Voted 1 year, 10 months ago The answer is D. About value streams and processes : As with the other dimensions of service management, the value streams and processes dimension is applicable to the SVS in general, as well as to specific products and services. In both these contexts, it defines the activities, workflows, controls, and procedures necessary to achieve agreed-upon objectives. upvoted 15 times I agree. D upvoted 2 times ... ... Selected Answer: D Value streams and processes not information and technology. upvoted 1 times ... Selected Answer: D D is good upvoted 1 times ... D. Value streams and processes upvoted 2 times ... D. is the correct answer upvoted 2 times ... Selected Answer: D The value streams and processes dimension is concerned with how the various parts of the organization work in an integrated and coordinated way to enable value creation through products and services. This dimension defines the activities, workflows, controls and procedures needed to achieve agreed objectives upvoted 1 times ... Selected Answer: D it defines the activities, workflows, controls, and procedures necessary to achieve agreed-upon objectives upvoted 1 times ... Selected Answer: D The answer is D. upvoted 1 times ... D is correct upvoted 2 times ... B is very doubtful, i knew it was D. upvoted 1 times ... how is it B hahaha, it should be D upvoted 1 times ... Definetly D. As stated in book by AXELOS: 3.4 The fourth dimension of service management is value streams and processes.. It defines the activities, workflows, controls and procedures needed to achieve agreed objectives. upvoted 1 times ... which is correct answer/? upvoted 1 times ... The answer is D The fourth dimension includes the value streams and processes. It is by no means the least important because of its placement. Other dimensions have to be understood if this dimension needs to deciphered. In this dimension, the other three dimensions are put together and sewn into a coordinated set of steps to co-create value. Service management elements such as processes, procedures, work activities, work upvoted 1 times ...
dihan1 year, 4 months ago ANS D value streams and processes One of the four dimensions of service management. It defines the activities, workflows, controls, and procedures needed to achieve the agreed objectives. ITIL v4 pag. 253 upvoted 3 times ...
peppe1 year, 4 months ago D The fourth dimension of service management is value streams and processes. Like the other dimensions, this dimension is applicable to both the SVS in general, and to specific products and services. In both contexts it defines the activities, workflows, controls, and procedures needed to achieve agreed objectives. upvoted 2 times ... It's not a clear question. If Controls means policies the answer is D. see ITIL book 4.3 page 48. If workflows and controls are considered as software, the answer is B. upvoted 4 times ... What are the four dimensions of service management in ITIL?Four Dimensions of Service Management in ITIL 4 1 Organizations & People. People are the lifeblood of any organization that wants to remain relevant to its customers and stakeholders. 2 Information & Technology. According to a popular saying, “data is the new oil”. ... 3 Partners & Suppliers. ... 4 Value Streams & Processes. ...
What matters in service management?This dimension defines the activities, workflows, controls and procedures needed to achieve agreed objectives. What matters in service management is that an organization establishes an operating model that that effectively organizes the key activities needed to manage products and services.
Why is it important to consider the four dimensions of service delivery?Failing to consider all of the four dimensions can lead to services that offer poor quality or efficiency or may even mean services aren’t delivered at all. The four dimensions can overlap and interact in unpredictable ways. The dimensions are:
What are the four dimensions of an organization?The four dimensions can overlap and interact in unpredictable ways. The dimensions are: · Value streams and Processes. In the modern world the complexity of organizations is growing.
Which two are considered part of the organization and people dimension of service management?The organizations and people dimension sets out the people aspects of service management to be considered when designing, operating and changing service offerings. People include employees, managers, executives, customers, supplier employees, or anybody else who is involved in the creation or consumption of services.
What are the dimensions of service management?The four dimensions are influenced by many factors which are beyond the control of Service value systems (SVS). That is, Political, Economic, Social, Technological, Legal and Environmental (PESTLE).
What make up the 4 dimensions of service management?People, process, products or technology, and partners and suppliers as the four dimensions of service management shown here. The four dimensions represent perspectives that are critical to effectively and efficiently delivering value to customers and other stakeholders in the form of products and services.
Which dimension of service management is concerned about the relationship with other organizations that are involved in managing services?The partners and suppliers dimension encompasses an organization's relationships with other organizations that are involved in the design, development, deployment, delivery, support and/or continual improvement of services.
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Which two are considered part of the Organisation and people dimension of service management?
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