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 1 Copyright © 2017 Pearson Education, Inc. Human Resource Management, 15e (Dessler) Chapter 14 Building Positive Employee Relations 1) Joel is a manager who is doing an activity that involves establishing and maintaining the positive employee-employer relationships that contribute to satisfactory productivity and a cohesive work environment. This is defined as: A) employee relations B) organizational justice C) public policy D) ethics Answer: A Explanation: A) Employee relations is the managerial activity that involves establishing and maintaining the positive employee-employer relationships that contribute to satisfactory productivity, motivation, morale, and discipline, and to maintaining a positive, productive, and cohesive work environment. Difficulty: Moderate Chapter: 14 Objective: 1 AACSB: Application of Knowledge Learning Outcome: 14.1 Define employee relations. 2) ________ is the activity that involves establishing and maintaining the positive employee- employer relationship. A) Quality circles B) Employee relations C) Suggestion teams D) Focus groups Answer: B Explanation: B) Employee relations is the activity that involves establishing and maintaining the positive employee-employer relationship that contributes to satisfactory productivity, motivation, morale, discipline and to maintaining a positive, productive and cohesive work environment. Difficulty: Easy Chapter: 14 Objective: 1 AACSB: Analytical Thinking Learning Outcome: 14.1 Define employee relations. Upgrade to remove ads Only ₩37,125/year
Terms in this set (25)Which of the following is the managerial activity that involves establishing and maintaining positive employee-employer relationships? A. B. C. D. E. E. Employee Relations SAS and Google repeatedly show up on the "Best Companies to Work For" lists because they have positive ________. A. B. C. D. E. A. Employee Relations Which of the following refers to justice in the allocation of rewards or discipline? A. B. C. D. E. A. Procedural Justice An employee who states, "Based on my duties, I feel that I am fairly compensated," indicates he or she believes that there is ________. A. B. C. D. E. B. Distributive Justice Which of the following refers to the extent to which companies should channel resources toward improving society? A. B. C. D. E. B. Social Responsibility Which of the following are semi-permanent teams that identify and research work processes and develop solutions to work-related problems? A. B. C. D. E. B. Problem Solving Teams Which of the following are formal problem-solving teams composed of specially trained employees who meet to solve problems affecting their work areas? A. B. C. D. E. D. Quality Circles Which of the following are small groups of carefully selected, trained, and empowered employees who basically run themselves with little outside supervision? A. B. C. D. E. C. Self-directed work teams Which of the following is the MOST significant reason to have good employee relations? A. B. C. D. E. E. It's the right thing to do Jorge saw Allison clocking in with Kara's timecard, because Kara was late again. Jorge decided he was going to talk with his manager about what he saw, even though Allison was doing nothing illegal. What is this scenario an example of? A. B. C. D. E. D. Ethics Which of the following refers to society's accepted standards of behavior? A. B. C. D. E. C. Morality A ________ is someone who is inclined to make an unethical choice. A. B. C. D. E. E. Bad Apple A ________ is a situation that is ripe for an unethical choice. A. B. C. D. E. C. Bad Case Which of the following is the study of standards of conduct and moral judgment? A. B. C. D. E. B. Ethics ________ is the characteristic values, traditions, and behaviors a company's employees share. A. B. C. D. E. B. Organizational Culture Which of the following is a basic belief about what is right or wrong, or about what you should or shouldn't do? A. B. C. D. E. D. Value Which of the following is a federal law intended to help restrict interception and monitoring of oral and wire communications? A. B. C. D. E. B. ECPA The purpose of ________ is to encourage employees to adhere to rules and regulations. A. B. C. D. E. A. Discipline The ________ piece of a fair discipline process ensures that supervisors mete out discipline fairly. A. B. C. D. E. A. Appeal Process Which of the following describes nonpunitive discipline? A. B. C. D. E. C. Discipline without punishment Which of the following do companies on the Great Place to Work Institute's "great companies" list have in common? A. B. C. D. E. E. The highest levels of trust From an employee's perspective, a great workplace is one where the employees ________. A. B. C. D. E. D. Have pride in what they do SAS's most notable employee relations feature is its ________. A. B. C. D. E. C. Benefits Programs Google's goal is to remove ________ so that Googlers can focus on the things they love. A. B. C. D. E. A. Barriers The part of FedEx's Guaranteed Fair Treatment Process where the complainant submits a written complaint to the employee relations department, which investigates and prepares a case file for the appeals board executive review, is called ________. A. B. C. D. E. B. 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True or False 6 answers QUESTION A commitment to good corporate governance: 6 answers Which of the following is the managerial activity that involves establishing and maintaining positive employeeAnswer: TRUE Explanation: Employee relations is the managerial activity that involves establishing and maintaining the positive employee-employer relationships that contribute to satisfactory productivity, motivation, morale, and discipline, and to maintaining a positive, productive, and cohesive work environment.
Which of the following is the management of employee relations usually assigned to?Managing employee relations is usually assigned to HR.
Which of the following refers to society's accepted standards of behavior?we define ethics as society's accepted standards of moral behavior, that is, behaviors accepted by society as right rather than wrong.
What is the most likely reason for more firms providing training and development to employees?Training and development programs provide a host of benefits. They enhance employee performance, boost employee productivity, reduce employee turnover, and improve company culture. Explore the importance of training and development programs for employees and employers by pursuing a career in human resources.
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Which of the following is the managerial activity that involves establishing and maintaining positive employee/employer relationships?
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