[ITIL 4 Foundation] The 7 ITIL Guiding PrinciplesAdded Date : 02/15/2021 Show
1) Focus on value
2) Start where you are
3) Progress iteratively with feedback
4) Collaborate and promote visibility
5) Think and work holistically
6) Keep it simple and practical
7) Optimize and automate
Keywords : The Guiding Principles Which guiding principle recommends eliminating a process service or action if IT does not provide value or a useful outcome?Outcome-based thinking should be used to produce practical solutions that deliver valuable outcomes. If a process, service, action or metric fails to provide value or produce a useful outcome, then eliminate it.
Which guiding principle recommends that the unnecessary work should be eliminated?Focus on Value
Everything you do, should be somehow valuable to any of your stakeholders. If it is not, it can technically be seen as waste and you should put an end those activities. This Guiding Principle has its origins in Lean Manufacturing and aims to eliminate all kinds of waste.
What are the ITIL 4 guiding principles?Progress iteratively with feedback. Collaborate and promote visibility. Think and work holistically. Keep it simple and practical.
Which ITIL term is used for errors that were not resolved before a service went live?Many errors are identified and resolved before a service goes live. However, some remain unidentified or unresolved, and may be a risk to live services. In ITIL, these errors are called problems and they are addressed by the problem management practice.
|