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The police department’s emergency 911 number is text telephone accessible. The department’s non-emergency number, (808) 935-3311, is also text telephone accessible, although it is recommended that deaf and hearing impaired persons use the 911 number for non-emergency as well as emergency calls. The 911 number should be used for emergencies only so that emergency personnel can be dispatched as quickly as possible. Below are some guidelines for using the 911 emergency line.
When answering a phone call in the medical office the medical assistant should?Answering the telephone in a professional manner involves answering within two to three rings, so the caller is not left waiting. If taking multiple calls, proper etiquette suggests that you give the first caller priority unless the second caller has an emergency.
When placing an outgoing call you should hang up if quizlet?When placing an outgoing call, you should hang up if: the call is not answered within a minute or eight rings.
How should the MA handle a call if the caller has a complaint about service received in the medical office?How should the MA handle a call if the caller has a complaint about service received in the medical office? The MA should listen carefully to callers with complaints, avoid getting defensive or angry, and ask for specific information.
What should the medical assistant do if a patient calls on the telephone complaining of chest pain?Patient complaints of chest pain, shortness of breath, or decreasing level of consciousness were determined to be emergent, and the MOA/MA was instructed to tell the patient to dial 911 immediately. The MOA/MA would then immediately contact the clinician at the appropriate clinic.
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