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Terms in this set (99)

MIS infrastructure

includes the plans for how a firm will build, deploy, use, and share its data, processes, and MIS assets

a solid MIS infrastructure can

reduce costs, improve productivity, optimize business operations, generate growth, and increase profitability.

Hardware

consists of the physical devices associated with a computer system

software

the set of instructions the hardware executes to carry out specific tasks

how are most hardware and software run today?

via a network

network

A communications system created by linking two or more devices and establishing a standard methodology in which they can communicate

client

A computer that requests data stored on a server.

server

a computer dedicated to providing information in response to requests

is an MIS infrastructure dynamic or static?

dynamic; continually changes as the business needs

enterprise architect

a person grounded in technology, fluent in business, and able to provide the important bridge between MIS and the business; help change and update MIS infrastructure as needed

three areas enterprise architects focus on when maintaining a firms MIS infrastructure

1. supporting operations
2. supporting change
3. supporting the environment (sustainability)

Supporting Operations

(information MIS infrastructure)identifies where and how important info is maintained and stored

supporting change

(Agile MIS Infrastructure) includes the hardware, software, and telecommunications equipment that, when combined, provides the underlying foundation to support the organization's goals.

supporting the environment

(Sustainable MIS infrastructure) identifies ways that a company can grow in terms of computing resources while simultaneously becoming less dependent on hardware and energy consumption

MIS infrastructures figure

Areas of Support Provided by Information Infrastructure

backup

An exact copy of a system's information

recovery

the ability to get a system up and running in the event of a system crash or failure that includes restoring the information backup

fault tolerance

the ability for a system to respond to unexpected failures or system crashes as the backup system immediately and automatically takes over with no loss of service

failover

a specific type of fault tolerance, occurs when a redundant storage server offers an exact replica of the real-time data, and if the primary server crashes, the users are automatically directed to the secondary server or backup server (high-speed and high-cost)

failback

occurs when the primary machine recovers and resumes operations, taking over from the secondary server

low-speed and low-cost backup options

DVDS or thumb drives

effects of a disaster on companies and businesses

- disrupting communications
- damaging physical infrastructures
- halting transportation
- blocking utilities (power, water, gas)

disaster recovery plan

A detailed process for recovering information or an IT system in the event of a catastrophic disaster such as a fire or flood

Sites to support disaster recovery

hot site

is a separate and fully equipped facility where the company can move immediately after a disaster and resume business

cold site

A separate facility that does not have any computer equipment, but is a place where employees can move after a disaster

warm site

A separate facility with computer equipment that requires installation and configuration

disaster recovery cost curve

charts (1) the cost to the company of the unavailability of information and technology and (2) the cost to the company of recovering from a disaster over time

emergency

a sudden, unexpected event requiring immediate action due to potential threat to health and safety, the environment, or property

Emergency preparedness

ensures a company is ready to respond to an emergency in an organized, timely, and effective manner

Business Continuity Planning (BCP)

details how a company recovers and restores critical business operations and systems after a disaster or extended disruption

BCP includes such factors as

identifying critical systems, business processes, departments, and the maximum amount of time the business can continue to operate without functioning systems

business impact analysis

Identifies all critical business functions and the effect that a specific disaster may have upon them

emergency notification service

an infrastructure built for notifying people in the event of an emergency

technology failure

occurs when the ability of a company to operate is impaired because of a hardware, software, or data outage

incidents

unplanned interruption of a service

incident record

contains all of the details of an incident

incident management

the process responsible for managing how incidents are identified and corrected

technology recovery strategies

focus specifically on prioritizing the order for restoring hardware, software, and data across the organization that best meets business recovery requirements

Key Areas of Technology Recovery Strategies

Agile MIS Infrastructure

Accessibility

Refers to the varying levels that define what a user can access, view, or perform when operating a system

administrator access

unrestricted access to the entire system

web accessibility

Allows people with disabilities to use the Web

Web Accessibility Initiative (WAI)

brings together people from industry, disability organizations, government, and research labs from around the world to develop guidelines and resources to help make the web accessible to people with disabilities, including auditory, cognitive, neurological, physical, speech, and visual disabilities

availability

refers to the time frames when the system is operational

unavailable

Time frames when a system is not operating and cannot be used

high availability

occurs when a system is continuously operational at all times

maintainability (flexibility)

refers to how quickly a system can transform to support environmental / business/ company changes

portability

refers to the ability of an application to operate on different devices or software platforms, such as different operating systems

reliability (accuracy)

ensures a system is functioning correctly and providing accurate information

vulnerability

a system weakness, such as a password that is never changed or a system left on while an employee goes to lunch, that can be exploited by a threat

Scalability

How well a system can scale up, or adapt to the increased demands of growth

performance

measures how quickly a system performs a certain process or transaction

capacity

represents the maximum throughput a system can deliver

capacity planning

determines future environmental infrastructure requirements to ensure high-quality system performance

Usability

The degree to which a system is easy to learn and efficient and satisfying to use

Servicability

How quickly a third-party can change a system to ensure it meets user needs and the terms of any contracts, including agreed levels of reliability, maintainability, or availability

Moore's Law

Refers to the computer chip performance per dollar doubles every 18 months (was originally 2 years)

Sustainable, or "green," MIS

Describes the production, management, use, and disposal of technology in a way that minimizes damage to the environment

Corporate Social Responsibility

Companies' acknowledged responsibility to society

clean computing

a subset of sustainable MIS, refers to the environmentally responsible use, manufacture, and disposal of technology products and computer equipment

green personal computer (green PC)

built using environment-friendly materials and designed to save energy

Ewaste

refers to discarded, obsolete, or broken electronic devices

upcycle

reuses or refurbishes ewaste and creates a new product

Sustainable MIS disposal

Refers to the safe disposal of MIS assets at the end of their life cycle

Three Pressures Driving Sustainable MIS Infrastructures

energy consumption

the amount of energy consumed by business processes and systems

carbon emissions

Carbon dioxide and carbon monoxide produced by business processes and systems

Sustainable MIS Infrastructure components

grid computing

A collection of computers, often geographically dispersed, that are coordinated to solve a common problem (distributed to many machines, using about 25% or processing power; good for scalability)

smart grid

delivers electricity using two-way digital technology (more efficient and reliable than the outdated electrical grid)

Virtualization

Creates multiple "virtual" machines on a single computing device

benefits of virtualization

- higher level of performance
- less hardware
- increase hardware usability

Storage Virtualization

combines multiple network storage devices so they appear to be a single storage device

network virtualization

combines networks by splitting the available bandwidth into independent channels that can be assigned in real time to a specific device

server virtualization

combines the physical resources, such as servers, processors, and operating systems, from the applications (most common)

data centers

A facility used to house management information systems and associated components, such as telecommunications and storage systems

ways for data centers to become sustainable

cloud computing

stores, manages, and processes data and applications over the internet rather than on a personal computer or server

cloud computing advantages

Multi-tenancy in the cloud

means that a single instance of a system serves multiple customers (aka tenants) reduces operational costs

Single-tenancy

each customer or tenant must purchase and maintain an individual system

cloud fabric

The software that makes possible the benefits of cloud computing, such as multi-tenancy

cloud fabric controller

an individual who monitors and provisions cloud resources, similar to a server administrator at an individual company

characteristics of cloud computing

utility computing

offers a pay-per-use revenue model similar to a metered service such as gas or electricity

Infrastructure as a Service (IaaS)

delivers hardware networking capabilities, including the use of servers, networking, and storage, over the cloud using a pay-per-use revenue model

dynamic scaling

Means that the MIS infrastructure can be automatically scaled up or down based on needed requirements.

disaster recovery as a service (DRaaS)

offers backup services that use cloud resources to protect applications and data from disruption caused by disaster

Cloud Service Delivery Models

Software as a Service (SaaS)

delivers applications over the cloud using a pay-per-use revenue model

Platform as a Service (PaaS)

supports the deployment of entire systems including hardware, networking, and applications using a pay-per-use revenue model

Cloud Computing environments

-private cloud
-public cloud
-hybrid cloud
-community cloud

Public Cloud

promotes massive, global, and industrywide applications offered to the general public

Private Cloud

serves only one customer or organization and can be located on the customer's premises or off the customer's premises

community cloud

serves a specific community with common business models, security requirements, and compliance considerations

hybrid cloud

includes two or more private, public, or community clouds, but each cloud remains separate and is only linked by technology that enables data and application portability

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What stores manages and processes data and applications over the Internet rather than on a personal computer or server multiple choice question?

Cloud computing is the practice of using a network of remote servers hosted on the Internet to store, manage, and process data, rather than a local server or a personal computer.

What refers to the applications services and data stored over the Internet?

Cloud Computing. "The cloud" refers to applications, services, and data storage on the Internet. These service providers rely on giant server farms and massive storage devices that are connected via Internet protocols. Cloud computing is the use of these services by individuals and organizations.

What delivers applications over the cloud using a pay per use revenue model?

In the software as a service (SaaS) model, users gain access to application software and databases. Cloud providers manage the infrastructure and platforms that run the applications. SaaS is sometimes referred to as "on-demand software" and is usually priced on a pay-per-use basis or using a subscription fee.

What combines networks by splitting the available bandwidth into independent channels that can be assigned in real time to a specific device?

Network virtualization is a method of combining the available resources in a network by splitting up the available bandwidth into channels, each of which is independent from the others and can be assigned -- or reassigned -- to a particular server or device in real time.