Asking the right market research questions can help you understand your target customers and map their behavior and preferences. Show
But what does it actually mean? Let’s look at a sample from a market research survey report for mapping brand awareness: From this simple Q&A report, you can:
Now imagine if this type of data set is available for different aspects of your business – product development, marketing campaigns, optimization plans, and more. That’s what market research does for you. With the evolution of customer interaction points and constantly changing market trends, more and more businesses are fueling efforts in doing in-depth market research, as evidenced by the steady increase in the revenue of the market research industry worldwide. SourceMarket research can help you develop essential business strategies and maintain a competitive advantage over other brands to increase conversions and customer base. And it all starts with asking the right questions to the right audience. That’s why we have created this collection of 100+ market research questions to ask your target market. Each question aims at uncovering a specific attribute about your customers. You can use a combination of these market survey questions for your market research surveys, interviews, and other marketing questionnaires for customers. We have also added key tips to help you write your own effective market analysis questions if the need arises. Here’s how the blog looks like:
What Are Market Research Questions & its TypesThe given answer choices in a market research survey question can significantly impact the quality and reliability of the data you collect from the audience. Some answer types help categorize the audience, while others measure their satisfaction or agreement. So, before listing the market research survey questions to ask your target audience, let’s understand their types: 1. Multiple-ChoiceA multiple-choice question lets users select more than one answer from the given options. These questions are great for collecting multiple data sets using the same question and gauging people’s preferences, opinions, and suggestions. For example: How did you hear about our brand? (Select all that apply)
2. Single-ChoiceIn a single-choice question, the respondent can select only one answer from the given options. This question type is great for:
Which feature should we add to the mobile app next?
There are different types of single-choice questions like the Likert scale, rating scale, and dichotomous. 3. Matrix MatchA matrix matching grid can combine multiple market research questions into one to make the survey shorter. There is only one condition – the individual questions should have the same response anchors as shown in the image below: The questions are arranged in rows while the answer options occupy the grid columns. This question type can significantly decrease the survey length. However, it also increases the tendency of straight-lining, where the respondent may choose the answer randomly without reading the question correctly. This behavior may skew your response data. 4. Ranking QuestionA ranking question can help map customers’ preferences and set priorities for product development. This question type asks the respondent to arrange the given options in their decreasing/increasing preference. For example: Arrange the following options in the decreasing order of impact they have on your purchase decision:
5. DichotomousA
dichotomous question poses a simple yes or no scenario to the respondent. These question types can help disqualify irrelevant people from the survey and categorize the users into two groups. For example: Did you find what you were looking for on our website/app?
6. Likert ScaleLikert scale market research questions can help you measure the extent of respondents’ agreement/disagreement to the given
statement. The answer options are arranged from positive to negative sentiments or vice-versa, with the neutral option in the middle. There are two types of Likert scale: 5-point and 7-point. A 7-point Likert scale gives more choices to users but might also introduce the paradox of choice, making it harder for the respondent to select an answer. These offer a better understanding of your audience than simple yes or no questions, as you can gauge the extent of their sentiment for a given question 7. Open-EndedOpen-ended market questions let you explore the respondents’ minds without adding any restrictions to the answer. This question type is followed by a blank space for the respondent to add a free-text response. For example: What made you choose us over other brands?
You can add an open-ended question as a follow-up after the first question to explore reasons for the customer’s previous answer. It also lets you collect more in-depth information about their issues, pain points, and delights. However, since there is no definitive structure to the answers, these question types are hard to analyze and interpret to uncover valuable insights. The good thing is most survey tools offer advanced analysis techniques like sentiment analysis, text analysis, mood metrics, and word cloud to make the feedback analysis simpler and faster. Here’s a look at a survey software’s inbuilt text analytics and sentiment analysis engine that helps categorize the responses based on user moods and highlights the key phrases in the responses, so you don’t have to dig through each response manually. Let’s say you ask a question like: Do you like the new features in our product? Also Read: The 24 Best Market Research Tools & Software in 2022 Now that you know how to go about preparing such marketing questionnaires, here is a carefully curated list of over 100 market research questions to ask your potential and existing customers to collect valuable insights: 1. To Explore New Product Opportunities
2. To Collect Feedback on Existing Products
3. To Segment the Target Market
4. Do a Competition Analysis
5. To Gauge Brand Awareness
Must Read: How To Use Feedback To Develop Brand Experiences 6. To Map Customers’ Preferences
Read Also: 13 Ways to Collect Customer Feedback for Your Website 7. To Map Customers’ Reservations
8. To Perform Pricing Analysis
9. To Collect Feedback on Website Copy
How to Write Your Own Marketing Research QuestionsIt’s imperative to have a dedicated repository of market research questions for your surveys. But nothing’s better than crafting your questions. For this, you need to sit with your team and discuss what information you require from the customers. It lets you analyze and document how much data you already have in your system, which can help set the market research scope. We have listed some questions you need to ask yourself before asking market research questions to your potential customers or target market: 1. Audience Segmentation QuestionsAudience segmentation questions help to size up your target market and provide a granular view of the audience. Not all customers are equal, and audience segmentation makes it possible to focus on each group individually to address their issues, fears, and expectations. Here’s what you need to know before you start writing questions to understand your audience:
2. Product-Based Market Research QuestionsProduct-based market research questions can produce precious insights to channel into your product development and optimization strategies. You can see how changing technology affects customers’ behavior, what new features they want to see in your product, and how they perceive your products and services over the competition. Start by gathering information about the following:
3. Pricing Market Research QuestionsPricing analysis can help you make your product more affordable to different customer segments while maintaining the desired gross margin. It also lets you
restructure the pricing tiers to provide features depending on the customers’ requirements and company size. Watch: (1/5) Supercharge Your Revenue With Data-Driven Pricing Your sales and marketing team can help you hone in on the market research questions to ask your customers for running pricing analysis:
4. Brand Reputation Market Research QuestionsA brand reputation questionnaire for marketing research gives you information on how well your target market knows about your brand. You can uncover previously unidentified channels to increase brand awareness and find potential customers to promote your brand. Start by gauging what customers are saying about your brand:
5. Advertisement & Campaign-Based QuestionsThese market research questions let you assess the
effectiveness of your current value propositions and campaigns. You can channel the customer insights into your advertising strategies to design targeted campaigns for different customer segments to reduce the overall acquisition cost and increase conversions. Ask the following questions to collect information about the different marketing campaigns are performing:
Quick Tips for Writing Awesome Market Research Survey QuestionsWith the inter-team research complete, you are ready to write your own market research questions to ask your target audience. Keep these general dos and don’ts in mind to ensure that the market survey fulfills the purpose without affecting the data quality or response rate. 1. Use Mutually Exclusive Response OptionsIf you are using response anchors with specific ranges like age group or income, check that the options do not overlap. Otherwise, it will produce an irregular data set. For example: Please specify your age:
In the above example, the respondent lying on either extremity of the given age ranges may get confused on which option to choose. For example, a 28-year-old respondent can choose from both second or third options. Plus, two different respondents of the same age may select different options, which will skew your demographic data. You can avoid this confusion by creating mutually exclusive groups as shown below: Please specify your age.
2. Always Add A “Not Applicable” Or “Rather Not Say” OptionSince market research questions extract personal information, some respondents may not want to share such details with you. These include questions about age, income, gender, hobbies, social activities, and more. Forcing such questions on the customers without allowing them to skip can irate them and lead to survey abandonment. That’s why it’s advisable to add the ‘I’d rather not say’ option or make the question optional. 3. Calculate the Required Sample SizeSample size plays a vital role in your market research questions to determine the reliability of your response data. If the response volume is low, the results may not be conclusive to point towards customers’ consensus. On the other hand, a larger sample size than required means a waste of the company’s valuable resources and time. That’s why it’s important to calculate the required sample size to estimate the number of responses you need for your market research survey questions. You can use any survey sample size calculator available online to get started. Just fill in the required details to get the required sample size. For example, to reach a statistical significance of 99%, you need at least 3145 responses to your market research questionnaire. 4. Consider Adding IncentivesStudies show that Incentivized surveys or questionnaires fetch higher response rates than general surveys. This behavior results from the availability of an immediate reward for the respondent for their time. It means creating a gated questionnaire for marketing research can help you reach the required sample size quickly. The incentive can be a simple discount code, free shipping coupon, free ebook, or other freebies. However, there is a possibility that irrelevant respondents may fill the survey randomly just to get to the offer, which may skew the results. 5. Avoid Double-Barreled Market Research QuestionsA double-barreled question poses two questions into one. The problem with such questions is that the respondent may have opposing views about the two statements in the questions. It makes it harder for them to choose one answer from the options. For example: Please rate the [product name] on a scale of 1-10 based on overall quality and price? Here, the respondent may find the product quality appreciable while thinking it to be overpriced at the same time. In such a case, they may skip the question or select any option randomly. You can easily sidestep this hurdle by breaking your double-barreled market research question into two to make it less confusing for the respondents. Fuel Your Strategies With Market ResearchThere you have it – a comprehensive list of over 100 market research questions for your surveys, questionnaires, and interviews. But to get the most out of it, you need to choose the medium that lets you collect the most reliable data without adding too much weight to your budget. You can use a single market research tool like Qualaroo or combine customer insights using different methods like focus groups and surveys to collect in-depth information. Whatever mode you choose, just pick the required market research questions from the list to ask your target market and fuel your product development, marketing, and sales strategies. Want insights that improve experience & conversions? Capture customer feedback to improve customer experience & grow conversions. 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Read more What primary benefit is associated with using open ended marketing research questions?The advantages of open ended questions are that they are regarded by respondents as less threatening, and also, they allow them to give unrestrained or free responses; such questions can be very useful with articulate users.
What is are the best reasons to conduct marketing research?Why You Should Be Conducting Marketing Research. Market research helps you understand your customers better. ... . Your competitors are definitely using market research techniques. ... . Market research allows you to test your product before launch. ... . You can set better goals for your company with market research.. What is the goal of effective marketing research studies?Market research (or marketing research) is any set of techniques used to gather information and better understand a company's target market. Businesses use this information to design better products, improve user experience, and craft a marketing strategy that attracts quality leads and improves conversion rates.
What activity should come first in the marketing research process what activity should come first in the marketing research process?The first step for any marketing research activity is to clearly identify and define the problem you are trying to solve. You start by stating the marketing or business problem you need to address and for which you need additional information to figure out a solution.
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