The medical assistant is the one responsible for following directions if an emergency arises

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Chapter 1: A Career as an Administrative Medical Assistant TRUE/FALSE Job responsibilities of the medical assistant may include executing banking responsibilities ANS: T PTS: REF: pg OBJ: ABHES: MA.A.1.1.d The medical assistant is not the one responsible for following directions if an emergency arises ANS: F PTS: REF: pg OBJ: ABHES: MA.A.1.1.d| CAAHEP: XI.C.13 Assertiveness involves being pushy and overbearing ANS: F PTS: REF: pg 12 Tasks required of the administrative medical assistant may include performing library research and typing manuscripts ANS: T PTS: REF: pg OBJ: ABHES: MA.A.1.1.d The most important personality traits for a medical assistant are to like people and to want to make a great deal of money ANS: F PTS: REF: pg People facing death may have extreme responses to the situation ANS: T PTS: REF: pg 13 OBJ: ABHES: MA.A.1.5.d According to the Kübler-Ross model, the five stages of dying consistently occur in a predictable chronological order Test Bank for Administrative Medical Assisting 7th Edition by French ANS: F PTS: REF: pg 13 Full file at https://TestbankDirect.eu/ A hospice program offers medical care and support to patients and family members dealing with a terminal illness and loss of a loved one ANS: T PTS: REF: pg 14 OBJ: ABHES: MA.A.1.1.d A career in health care is desirable because there is a very low level of stress ANS: F PTS: REF: pg 14 OBJ: ABHES: MA.A.1.1.d 10 Certification for any health care professional is controlled by government agencies ANS: F PTS: REF: pg 17 OBJ: ABHES: MA.A.1.1.c.| CAAHEP: IX.C.5 MULTIPLE CHOICE A professional attitude involves a confidence b responsibility ANS: D PTS: c d REF: pg 15 The heart of the health care professional involves a putting yourself first c b empathy and service d ANS: B PTS: empathy all of the above OBJ: ABHES: MA.A.1.1.b good computer skills skill and education REF: pg One job responsibility of the administrative medical assistant would be a sterilizing equipment b assisting with diagnostic procedures c updating and maintaining patient records d administering medications and giving injections ANS: C PTS: REF: pg OBJ: ABHES: MA.A.1.1.d Which of the following is NOT a job responsibility of the medical assistant? a Understanding medical terminology c Maintaining confidentiality b Giving medical advice d Educating patients ANS: B PTS: REF: pg OBJ: ABHES: MA.A.1.1.d The projected faster-than-average growth in health care employment opportunities is due to a the rise in career training programs b rapid expansion of health insurance coverage c advances in clinical research d technological advances and an aging population ANS: D PTS: REF: pg OBJ: ABHES: MA.A.1.1.a Full file at https://TestbankDirect.eu/ Being able to put yourself in the patient’s situation and understand his or her viewpoint is an important skill known as a empathy c sympathy b demeanor d integrity ANS: A PTS: REF: pg 11 OBJ: ABHES: MA.A.1.5.c At which stage of dying does a patient with a terminal illness reach a point of feeling at peace? a Bargaining c Acceptance b Anger d Denial ANS: C PTS: REF: pg 13 Which stage of dying appears to be a defense mechanism that happens initially and may recur at other times during the dying process? a Anger c Denial b Depression d Bargaining ANS: C PTS: REF: pg 13 During which stage of dying may the patient ask himself, “Why me?” a Anger c Denial b Depression d Acceptance ANS: A PTS: REF: pg 13 10 During which stage of dying may the patient tend to hide information from others and negotiate the outcome of the illnes s? a Acceptance c Denial b Depression d Bargaining ANS: D PTS: REF: pg 13 11 Credentialing that is sanctioned by a state government and required for professional practice is a certification c registration b accreditation d licensure Test Bank for Administrative Medical Assisting 7th Edition by French ANS: D PTS: REF: pg 17 OBJ: ABHES: MA.A.1.1.c | CAAHEP: IX.C.5 Full file at https://TestbankDirect.eu/ 12 Which type of knowledge is vital in avoiding medical professional liability suits? a Medicolegal c Technical b Computer d Interpersonal ANS: A PTS: 13 What are two indicators of job satisfaction? a Empathy and sympathy b Initiative and motivation ANS: B PTS: REF: pg c d OBJ: ABHES: MA.A.1.4.f Pessimism and aggression Wages and benefits REF: pg 11 14 To counteract the effects of stress and burnout, the medical assistant should a avoid interpersonal communication b treat patients in a methodical manner c keep to the same office duties d exercise regularly ANS: D PTS: REF: pg 17 15 What are two important tools in evaluating a patient’s behavior? a Speaking slowly and taking detailed notes b Listening and observing c Researching and comparing a patient to other cases d Observing and focusing ANS: B PTS: REF: pg OBJ: ABHES: MA.A.1.5.a 16 Being friendly, sensitive, warm, genuine, courteous, and positive are signs of a medical assistant with good a organizational skills c interpersonal skills b clinical skills d technical skills ANS: C PTS: REF: pg 17 Which type of work schedule may permit working different hours on different days within an available range of hours? a Swing shift c Job sharing b Flextime d Staggered hours ANS: B PTS: REF: pg 18 The main purpose of the health care reform legislation enacted in 2010 was to a place a cap on physician salaries b increase the number of insurance companies allowed to operate in a given state c switch to a single-payer system d extend health insurance coverage to uninsured Americans ANS: D PTS: REF: pg 22 OBJ: ABHES: MA.A.1.4.f Full file at https://TestbankDirect.eu/ 19 In a health care setting, how is effective customer service demonstrated? a By placing the patient’s needs first b By not scheduling too many patients in a day c By getting along with coworkers d By referring patients to community agencies when appropriate ANS: A PTS: REF: pg 20 Which of the following is a goal of patient education? a To ensure that patients have adequate information about their condition and treatment b To extend the reach and effectiveness of the physician c To motivate patients to take an active role in their medical care and health status d All of the above ANS: D PTS: REF: pg OBJ: ABHES: MA.A.1.8.e 21 Which of the following is a professional specialty that an administrative medical assistant can choose to pursue? a Medical coding c Medical billing b Medical transcription d All of the above ANS: D PTS: REF: pg OBJ: ABHES: MA.A.1.1.b 22 Customer service in a medical practice should be demonstrated by a the physician c all employees b the management team d all of the above ANS: D PTS: REF: pg OBJ: ABHES: MA.A.1.1.d 23 Employment opportunities for an administrative medical assistant include working in a(n) a physician’s office c Medicare agency b insurance company d all of the above ANS: D PTS: REF: pg OBJ: ABHES: MA.A.1.1.a Test Bank for Administrative Medical Assisting 7th Edition by French 24 Using a team interaction approach, the administrative medical assistant a views every task as important Full file at https://TestbankDirect.eu/ b only does what is in the job description c reports all ineffective behavior by coworkers d focuses on the most important job ANS: A PTS: REF: pg 11 MATCHING Match each term with the correct statement below a accreditation b administrative medical assistant c continuing education units d registration e licensure f certification g clinical medical assistant Front-office medical assistant who performs business-related duties Back-office medical assistant who performs clinical and laboratory duties Credit earned for education pursued by a working professional as part of improving or maintaining professional competen ce Designation awarded by a professional organization that indicates an individual has met the minimum requirements for performance in a particular career Process of meeting specific state standards or being evaluated and recognized by a national professional organization as meeting predetermined standards; applies to schools and training programs Credentialing sanctioned by a state legislature that allows professional practice in a given state Credential similar to certification awarded by a professional organization to an individual who has met state or national standards ANS: ANS: ANS: ANS: ANS: ANS: ANS: a b c d e f g h i 10 11 12 B G C F A E D PTS: PTS: PTS: PTS: PTS: PTS: PTS: 1 1 1 REF: REF: REF: REF: REF: REF: REF: pg pg pg 17 pg 17 pg 17 pg 17 pg 17 OBJ: OBJ: OBJ: OBJ: OBJ: MA.A.1.1.d MA.A.1.1.d MA.A.1.1.c MA.A.1.1.c MA.A.1.1.c assertive stress empathy time management skills burnout initiative aggressive interpersonal skills sympathy Behavior that is overly forward, pushy, and overbearing Physical or emotional exhaustion, often caused by long-term stress Behavior traits that enable one to get along with others and form positive relationships Performing an action or task without prompting or direction from others Ability to organize and prioritize multiple tasks to accomplish objectives Full file at https://TestbankDirect.eu/ 13 14 15 16 10 11 12 13 14 Physical, mental or emotional strain that occurs in response to events, demands, or pressures Behavior that reflects confidence Ability to understand another person’s situation or viewpoint Display of feelings that may inhibit a health care worker’s ability to help the patient ANS: ANS: ANS: ANS: ANS: ANS: ANS: OBJ: 15 ANS: 16 ANS: G PTS: REF: E PTS: REF: H PTS: REF: F PTS: REF: D PTS: REF: B PTS: REF: A PTS: REF: ABHES: MA.A.1.11.b| CAAHEP: IV.C.15 C PTS: REF: I PTS: REF: pg 12 pg 15 pg pg 11 pg 11 pg 14 pg 12 OBJ: ABHES: MA.A.1.11.b OBJ: CAAHEP: V.C.13 pg 11 pg 11 COMPLETION A medical assistant should exemplify health and fitness ANS: physical PTS: REF: pg 17 Elisabeth Kübler-Ross created a model to explain five stages that a patient with a terminal illness commonly experiences These stages are , , , , and ANS: denial, anger, bargaining, acceptance, depression (in any order) PTS: REF: pg 13 Test Bank for Administrative Medical Assisting 7th Edition by French was a term used in the Middle Ages to signify a place where weary pilgrims could stop and rest; tod ay the term refers Full at https://TestbankDirect.eu/ to programs and services thatfile provide care and support for terminally ill patients and their families ANS: Hospice PTS: REF: pg 14 Maintaining a attitude will help the medical assistant avoid some of the negative consequences of s tress ANS: positive PTS: REF: pg 15 A medical assistant must demonstrate competence in both and job skills to pass the American Association of Medical Assistants certification test ANS: clinical, administrative administrative, clinical PTS: REF: pg 17 OBJ: ABHES: MA.A.1.11.b| CAAHEP: IX.C.5 consists of the image, behavior, and attitudes that reflect competence as a health care worker ANS: Professionalism PTS: REF: pg 15 OBJ: ABHES: MA.A.1.11.b Professional publications, educational seminars, Internet research, and membership in one or more professional organizations are ways that a medical assistant can keep current with new and changing ANS: technology, practices PTS: REF: pg 18 OBJ: ABHES: MA.A.1.11.b As a certified or registered medical assistant, it will be necessary for you to obtain on a regular basis ANS: recertification PTS: REF: pg 17 OBJ: ABHES: MA.A.1.1.c A motto for the medical assistant’s role is “Think with , act through .” ANS: empathy, service PTS: REF: pg 10 A vibrant medical practice is a -oriented practice, and all who work there should demonstrated this ANS: service PTS: REF: pg 4 Full file at https://TestbankDirect.eu/ 11 An understanding of medical is an important skill that enables the medical assistant to communicate properly with patients, coworkers, and other health care professionals ANS: terminology PTS: REF: pg OBJ: ABHES: MA.A.1.8.y 12 Being a medical assistant is more than a job; it is a ANS: career PTS: REF: pg 13 Strong verbal and written skills are necessary for a person to succeed as a medical assistant ANS: communication PTS: REF: pg 14 Interpersonal skills include positive characteristics such as sincerity, honesty, enthusiasm, and respect for others; these skills are also known as “ skills.” ANS: soft PTS: REF: pg 15 A helpful time management tool that a medical assistant should create to help prioritize jobs to be done each day is a _ ANS: task list PTS: REF: pg 11 OBJ: CAAHEP: V.C.13 Test Bank for Administrative Medical Assisting 7th Edition by French SHORT ANSWER Full file at https://TestbankDirect.eu/ Instead of complaining about problems, how should the administrative medical assistant deal with problems? ANS: The administrative medical assistant should focus on finding solutions PTS: REF: pg 11 Describe why an effective health care worker should be skilled at understanding human behavior ANS: An effective health care worker should be skilled at understanding human behavior because people react differently to situations PTS: REF: pg 12 Full file at https://TestbankDirect.eu/

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