Is a measure of how efficiency and effectively managers use resources to satisfy customers and achieve organizational goals?

A collection of people who work together and coordinate their actions to achieve a variety of goals or desired future outcomes

The planning, organizing, leading, and controlling of human and other resources to achieve organizational goals effectively and efficiently

Organizational performance (2)

• A measure of how efficiently and effectively manage misuse available resources to satisfy customers and achieve organizational goals
  
• performance improves in direct proportion to increases in efficiency and effectiveness

• A measure of how productively resources are used to achieve a goal
  
• occurs in organizations where managers minimize the amount of input resources or the amount of time needed to produce a given output of goods or services
  

The measure of the appropriateness of the pools that managers have selected for the organization to pursue the degree to which the organization achieve those goals

What makes a manager effective?

An effective manage is able to choose the right organizational goals to pursue and have the skills to utilize resources proficiently

Name 3 reasons why management is important to study

1. Helps in understanding how a society creates wealth and affluence for its citizens
   
2. helps how to understand other people at work, and how to deal with them, and how to make decisions and take actions that when the tension in support of the boss and coworkers
   
3. teaches how to lead coworkers, solve conflicts between them, achieved team goals, and thus increase performance
   

Name the four essential managerial tasks

1. Planning
   
2. organizing
   
3. leading
   
4. controlling
   

Managerial Task: Planning

Performance by identifying and selecting appropriate organizational goals in courses of action

What are the three steps involved in planning?

1. decide which goals the organization will pursue
   
2. decide what strategies to adopt to attain those goals
   
3. decide how to allocate organizational resources to pursue the strategies that attain those goals
   

A cluster of decisions concerning what organizational goals to pursue, what actions to take, and how to use resources to achieve these goals

Name to common strategies used by organizations

1. Low-cost strategy
   
2. differentiation
   

A way of obtaining customers by making decisions that allow an organization to produce goods or services more cheaply than its competitors, so that it can charge lower prices than they do

A strategy used by companies to make their products stand out amongst competitors, to try to get consumers to buy it

Managerial Task: Organizing

Structuring working relationships so organizational members interact and cooperate to achieve organizational goals

Organizational structure (2)

• The outcome of organizing, it is a formal system of task in reporting relationships that coordinates and motivates members so that they work together to achieve organizational goals
  
• determines how in organizations resources can be best to use to create goods and services
  

A short, succinct, and inspiring statement of what the organization intends to become and the goals it is seeking to achieve – it's desired future state

Managers articulate a clear organizational vision for the organization's members to accomplish, and they energize and enable employees so everyone understands the part he or she plays in achieving organizational goals

Involves managers using their power, personality, influence, persuasion, and communication skills to coordinate people and groups so their activities are in harmony

• Managers evaluate how well an organization has achieved its goals, and takes any corrective actions needed to maintain or improve performance
  

How do managers exercise control?

Managers must decide which goes to measure (such as quality or responsiveness to customers), and then determine to what degree the goals have been met by designing control systems that will provide the information necessary to assess performance

A group of the managers and employees who work together because they possess similar skills and experience or use the same kind of knowledge, tools, or techniques to perform their jobs

Name the three levels of management from lowest to highest

1. First-line managers
   
2. middle managers
   
3. top managers
   

• A.k.a. supervisors
  
• responsible for daily supervision of the non-managerial employees who perform the specific activities necessary to produce goods and services
  
• works in all departments or functions of an organization

• Supervises first-line managers
  
• evaluates whether the organizations goals are appropriate and suggest to top managers how goals should be changed (increases effectiveness)
  
• responsible for finding the best way to organize human and other resources to achieve organizational goals and increase efficiency, including improving customer service
  

Name one major part of the middle managers' job.

Developing in fine-tuning skills and know-how that allow the organization to be efficient and effective

• Has cross departmental responsibility
• functions (3): Establishes organizational goals, decides how did departments should interact, and monitors the performance of middle managers
  

Cross departmental responsibility

Example: top managers are responsible for the performance of all departments

Name two positions within top managers

1. Chief Executive Officer (CEO)
   
2. Chief Operating Officer (COO)
   

Chief Executive Officer (CEO) (2)

• A company's most senior important manage who all the other top managers report to
  
• holds a central concern regarding the creation of a smoothly functioning top management team
  

A group composed of the CEO, the COO, and the vice presidents most responsible for achieving organizational goals

Chief Operating Officer (COO) (2)

• Alongside the CEO, the person is responsible for developing good working relationships among the top managers (I.e. Usually called "Vice President") of various departments
  
• sometimes groomed to take over as CEO after the previous steps down
  

Name three managerial skills

1. Conceptual skills
   
2. human skills
   
3. technical skills
   

• Demonstrated in the general ability to analyze and diagnose the situation and to distinguish between cause-and-effect
  
• required for top managers due to their primary responsibilities regarding planning and organizing
  
• education plays a key role in forming the skills due to the many conceptual tools to used -- to understand the bigger picture the company is faced with
  

Includes the general ability to understand, alter, lead, in control the behavior of other individuals and groups

What distinguishes effective managers from ineffective managers regarding human skills? (4)

Effective managers have the ability to:

1. Communicate
2. coordinate things together
   
3. Motivate people
   
4. Mold individuals into a cohesive team
   

What is the key to manage successful and healthy personal interactions effectively?

Empathy – to understand their viewpoints in the problems they face

The job specific skills required to perform a particular type of work or can occupation a high-level, including the skill to monitor, train, and supervise employees

______ are needed to be an efficient manager

A range of technical skills

Refers to the specific set of departmental skills, knowledge, and experience that allows one organization to outperform its competitors

_________ _____ that create a _____ _______ gives a company competitive advantage

• Departmental skills
  
• core competency

Name the two major factors responsible for changing the tasks of responsibilities of the managers dramatically

1. Global competition
   
2. information technology (IT)
   

How has information technology change the tests and responsibilities of managers?

increases access to more and better information, and improves managers' ability to plan, organize, lead, and control

• Involve simplifying, shrinking, are downsizing in organizations operations to lower operating costs
  
• can be done via eliminating product teams, shrinking departments, reducing levels in the hierarchy (large numbers of job loss on all levels)
  

Name two powerful negative outcomes of restructuring

1. Can reduce the morale of remaining employees who were you about their own job security
   
2. if employees and constantly complaining of overworking, and there's an increased numbers of customers complaining about poor service, it probably downsized too far
   

Involves contracting with another company, usually in a low cost country abroad, to have it perform a work up to be the organization previously performed itself

How does outsourcing increase efficiency?

Lowers operating costs, thus freeing up money and resources that can be used in more effective ways, such as to develop new products

A management technique that involves giving employees more Authority and responsibility for how they perform their work and activities

• A group of employees who assume responsibility for organizing, controlling, and supervising their own activities in monitoring the quality of the goods and services they provide
  
• Kenasaoome many tasks and responsibilities previously performed by first-line managers, who act as coaches are mentors
  

Is a measure of how efficiently and effectively managers use available resources to satisfy customers and achieve company goals?

What is a measure of an organizational goal and the degree to which an organization achieves the goal?

What is the measure of how productively an organization uses its resources to achieve a goal?

How is efficiency measured in management?