Presentation on theme: "MODULE 23 CONFLICT AND NEGOTIATION"— Presentation transcript: 1 MODULE 23 CONFLICT AND NEGOTIATION Show
2 CONFLICT AND NEGOTIATION Dealing With Conflict MODULE GUIDE 22.1
3 CONFLICT AND NEGOTIATION Dealing With Conflict 4 CONFLICT AND NEGOTIATION Dealing With Conflict
5 CONFLICT AND NEGOTIATION Dealing With Conflict
6 CONFLICT AND NEGOTIATION Dealing With Conflict 7 CONFLICT AND NEGOTIATION Dealing With Conflict 8 CONFLICT AND NEGOTIATION Dealing With Conflict 9 CONFLICT AND
NEGOTIATION Dealing With Conflict
10 CONFLICT AND NEGOTIATION Successful Negotiation MODULE GUIDE 22.2 11
CONFLICT AND NEGOTIATION Successful Negotiation 12 CONFLICT AND NEGOTIATION Successful
Negotiation 13 CONFLICT AND NEGOTIATION Successful Negotiation 14 CONFLICT AND NEGOTIATION Successful Negotiation 15 CONFLICT AND NEGOTIATION Successful
Negotiation What is a disagreement over issues of substance and or emotional antagonism?Conflict is a disagreement over issues of substance and/or an emotional antagonism.
When can mixed messages occur?Mixed messages occur because there is a disconnect between the verbal and non-verbal message, between what you say and how you behave. So here is the insight. When the verbal and non-verbal messages do not match, when the two are not synchronized, people will always believe the non-verbal over the verbal.
Which of the following conflict management styles is most likely to produce lose lose outcomes?Compromising
This style seeks to find the middle ground by asking both parties to concede some aspects of their desires so that a solution can be agreed upon. This style is sometimes known as lose-lose, in that both parties will have to give up a few things in order to agree on the larger issue.
What does the receiver do to decode messages?It is this processing stage that constitutes decoding. The receiver begins to interpret the symbols sent by the sender, translating the message to their own set of experiences in order to make the symbols meaningful. Successful communication takes place when the receiver correctly interprets the sender's message.
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