Case 3.1
Miguel has a big sales presentation tomorrow. He's planning how to adapt his presentation to meet the needs of his customer. Miguel would describe himself as highly competitive, outgoing, and talkative, and also disciplined, serious, and formal. His customer, Regina, listens to him attentively, expresses herself thoughtfully and deliberately, and would describe herself as easygoing, friendly, and
casual.
Refer to Case 3.1. If Miguel wants to be effective with Regina, he probably needs to
Case 11.1
Wayne is making a sales call on a new client company. The previous sales professional servicing this account, Tom, left to join another company. Wayne had liked Tom the moment he met him but thought of him as a bit of a slob because of the way he always chewed gum.
Wayne is calling on Cassandra, the operations manager for this company.
She is a middle-level manager. As Wayne walks into Cassandra's office, he notes her expensively tailored suit, her professional demeanor, the simple cologne, and the lack of jewelry. Cassandra's appearance and office décor are reminiscent of the VP's office in Wayne's own company.
During the sales call Wayne is somewhat nervous. He stutters occasionally during the presentation, stumbles over the answers to a couple of Cassandra's questions, and tends to end his statements with a
question. At the end of the call, Cassandra thanks him for his visit and the information, and walks out to the main entrance with him, making casual conversation. They shake hands, and Wayne goes on to his next sales call. As she walks back to her office, she thinks, "Should I do business with a company represented by someone with so little self-confidence?"
Refer to Case 11.1. Cassandra's appearance and office décor represent which principle of career wardrobe decisions?
Case 11.1
Wayne is making a sales call on a new client company. The previous sales professional servicing this account, Tom, left to join another company. Wayne had liked Tom the moment he met him but thought of him as a bit of a slob because of the way he always chewed gum.
Wayne is calling on Cassandra, the operations manager for this company. She is a middle-level manager. As Wayne walks into Cassandra's office, he notes her expensively tailored suit,
her professional demeanor, the simple cologne, and the lack of jewelry. Cassandra's appearance and office décor are reminiscent of the VP's office in Wayne's own company.
During the sales call Wayne is somewhat nervous. He stutters occasionally during the presentation, stumbles over the answers to a couple of Cassandra's questions, and tends to end his statements with a question. At the end of the call, Cassandra thanks him for his visit and the information, and walks out to the main
entrance with him, making casual conversation. They shake hands, and Wayne goes on to his next sales call. As she walks back to her office, she thinks, "Should I do business with a company represented by someone with so little self-confidence?"
Refer to Case 11.1. Wayne's observations about Cassandra are example of the impact of ____ on the formation of someone's opinion.
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SOPHIA Pathways
Project Management
QSO-340
Unit 2 – Milestone 2
1.Which of the following is the least accurate effort estimate? An effort estimate for a new
process
2.In the process of project planning, which of the following statements is true? The
desirable planning sequence depends on the project.
3.When developing the project budget, it is useful to refer to the project schedule. What
information does the project schedule provide? Effort estimates for completing
deliverables
4.What is the appropriate response to a risk that is coded yellow? Monitor closely to
reevaluate the probability of occurrence.
5.The color yellow indicate on a project dashboard indicates which of the following?
Activity is in progress
6.Select the item below that is NOT described in a project schedule. Quality requirements
for completed work
7.Jani is worried that the team members she assigned to advertise her company’s
convention lack the expertise to design creative and informative brochures. This would
best be categorized as which type of risk? Resource risk
8.Lauren adds a vegetable garden to her already extensive backyard gardens. She tends her
vegetable garden with her collection of tools, which includes a shovel, a hoe, and a spade.
She waters the garden with a sprinkler system connected to her well. Which item below is
paid for by the budget for her project? Tomato plants
9.Who of the following provides approval for a project? Individuals with sign-off authority
10. Which statement describes the effort Joel used when he painted a room in his house? Joel
painted the room in three hours.
11. Which of the following is not a method of creating a project budget? Top-down
budgeting
12. Which of the following individuals listed in the RACI has authority for project action
approval? Accountable
13. Which of the following provides a sequenced plan that estimates the time required to
complete project activities and tasks? Project schedule
14. Which budgeting method below identifies money that should be added to a project
budget to cover cost changes for a project? Reserves
15. Which of the following is NOT included on a RACI? Detailed project tasks
16. Which of the statements below is NOT true about people resources? People resources
should be employees of the organization.
17. In which of the following ways does assigning people to tasks relate to the schedule? The
schedule should be created after the tasks are assigned.
18. Which of the following elements is NOT included as part of the five-step process of
developing a work breakdown structure? Developing the budget
19. Which of the following is the first step in creating a WBS? Refer to the scope to identify
the deliverable.