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52.Which of the following terms refers to the use of nontraditional recruitment sources?A)negligent hiringB)personnel planningC)human resource managementD)alternative staffingE)organizational developmentAnswer:D
Diff: 1Page Ref: 195Objective: 5Skill: Concept53.________ are special employment agencies retained by employers to seek out top management talent fortheir clients.
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DDiff: 1Page Ref: 196Objective: 5Skill: Concept54.Which of the following has improved the ability of executive recruiters to find potential candidates?AnswerDiff: 1
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Page Ref: 196Objective: 5Skill: Concept55.Which of the following is a service that provides short-term specialized recruiting to support specificprojects without the expense of retaining traditional search firms?
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just-in-time recruiting servicesE)ad hoc recruiting servicesAnswer:CDiff: 1Page Ref: 197Objective: 5Skill: Concept56.What is the typical compensation structure for on-demand recruiting services?A)hourly rateB)commissionC)percentage feeD)20-30% of the hire's salaryE)50% of the hire's signing bonusAnswer:
ADiff: 2Page Ref: 197-198Objective: 5Skill: Concept57.Pamlico River Productions is seeking a top-level manager to oversee its finance division. Qualifiedcandidates can be difficult to find, so the business would most likely benefit from using a(n) ________ torecruit potential candidates.
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executive recruiterC)temporary agencyD)Internet-based job siteE)alternate staffing recruiterAnswer:BDiff: 2Page Ref: 196-197Objective: 5Skill: Application58.A small software firm is seeking several permanent employees with experience in the semiconductorindustry and advanced degrees in computer science. The firm is a small one and cannot afford to pay atraditional recruiting firm a fee of 30% per each hire's salary. Instead, this firm should consider using a(n)________.Diff: 2
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Page Ref: 197-198Objective: 5Skill: Application
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Employment agency, Temporary work
What is the first step in the recruitment and selection process?
deciding what positions to fill
Which of the following terms refers to the background investigations, tests, and physical exams that firms use to identify viable candidates for a job?
____ is the process of deciding what positions the firm will have to fill and how to fill them.
Marcus, an HR manager for Samsung, must decide what positions the firm should fill in the next six months., which means Marcus is currently working on ________.
The process of deciding how to fill executive positions at a firm is known as ________.
A firm's ________ should guide employment planning and determine the types of skills and competencies the firm needs.
Employment planning requires making forecasts of three elements: the supply of inside candidates, the likely supply of outside candidates, and ________.
Which of the following terms refers to studying a firm's past employment needs over a period of years to predict future needs?
A trend analysis is limited in its usefulness because it ________.
overlooks how changes in sales volume affect staffing
Which of the following determines future staff needs by using ratios between a causal factor and the number of employees required?
Newton Building Supplies hopes to generate an extra $4 million in sales next year. A salesperson traditionally generates $800,000 in sales each year. Using ratio analysis, how many new salespeople should Newton hire?
When using either a trend analysis or a ratio analysis, it is assumed that ________ will remain the same.
A ________ is a graphical method used to help identify the relationship between two variables.
Which of the following is most frequently used by retailers to estimate short-term personnel needs?
computerized forecasting programs
Which of the following contains data regarding employees' education, career development, and special skills and is used by managers when selecting inside candidates for promotion?
qualifications inventories
When managers need to determine which employees are available for promotion or transfer, they will most likely use ________.
Which of the following refers to company records showing present performance and promotability of inside candidates for a firm's top positions?
personnel replacement charts
Qualifications inventories can be tracked and maintained by using all of the following EXCEPT a ________.
Which of the following enhances the security of a firm's database management system by specifying the type of information that a user can obtain?
Which of the following is a recommended method for HR departments to protect employee data?
performing random background checks on employees with HR database access
Marie Boyd has been hired by Barnum Hotels to manage staffing for the regional hotel chain. Barnum intends to open two new hotels within the next three years and will have many job positions to fill. Historically, employee turnover is high at Barnum as employees remain with the company for one or two years before quitting. Marie realizes that Barnum needs to make significant changes in its personnel strategy in order to meet the company's goals for the future and improve employee retention rates. Which of the following, if true, best supports the argument that a scatter plot is the most appropriate tool for Marie to use in estimating future personnel needs?
The size of the two new Barnum hotels will be similar to the chain's other hotels.
Marie Boyd has been hired by Barnum Hotels to manage staffing for the regional hotel chain. Barnum intends to open two new hotels within the next three years and will have many job positions to fill. Historically, employee turnover is high at Barnum as employees remain with the company for one or two years before quitting. Marie realizes that Barnum needs to make significant changes in its personnel strategy in order to meet the company's goals for the future and improve employee retention rates. Which of the following, if true, best supports the argument that Marie should implement a computerized skills inventory database?
Barnum executives would like to transfer the firm's most qualified employees to the new hotels to fill supervisory positions
Marie Boyd has been hired by Barnum Hotels to manage staffing for the regional hotel chain. Barnum intends to open two new hotels within the next three years and will have many job positions to fill. Historically, employee turnover is high at Barnum as employees remain with the company for one or two years before quitting. Marie realizes that Barnum needs to make significant changes in its personnel strategy in order to meet the company's goals for the future and improve employee retention rates.
Which of the following, if true, best supports Marie's plan to centralize Barnum's recruitment efforts?
Barnum has 20 separate local recruiting Web sites.
Finding or attracting applicants for an employer's open positions is known as ________.
Recruiting is necessary to ________.
develop an applicant pool
A ________ is used to calculate the number of applicants a firm must generate to hire the required number of new employees.
A recruiting yield pyramid is the historical arithmetic relationship between all of the following EXCEPT ________.
internal and external candidates
Which of the following is the primary disadvantage of using internal sources of candidates to fill vacant positions in a firm?
potential to lose employees who aren't promoted
All of the following are characteristics of a job posting EXCEPT ________.
indicating the preferred number of applicants
Marie Boyd has been hired by Barnum Hotels to manage staffing for the regional hotel chain. Barnum intends to open two new hotels within the next three years and will have many job positions to fill. Historically, employee turnover is high at Barnum as employees remain with the company for one or two years before quitting. Marie realizes that Barnum needs to make significant changes in its personnel strategy in order to meet the company's goals for the future and improve employee retention rates.
Which of the following, if true, most likely undermines Marie's decision to fill top positions with inside candidates?
Barnum needs to head in a different direction with innovative ideas if it is to remain competitive with other hotel chains.
Marie Boyd has been hired by Barnum Hotels to manage staffing for the regional hotel chain. Barnum intends to open two new hotels within the next three years and will have many job positions to fill. Historically, employee turnover is high at Barnum as employees remain with the company for one or two years before quitting. Marie realizes that Barnum needs to make significant changes in its personnel strategy in order to meet the company's goals for the future and improve employee retention rates.
All of the following questions are relevant to Marie's decision to fill top positions at the new hotels with internal candidates EXCEPT ________.
What percentage of employers in the service industry use succession planning?
The ongoing process of systematically identifying, assessing, and developing organizational leadership to enhance performance is known as ________.
What is the first step in succession planning?
identifying and analyzing key needs
All of the following are methods used by firms to develop high-potential candidates for future positions EXCEPT ________.
developing skills inventories
Which of the following is NOT a tool used by firms to recruit outside candidates?
What is the primary purpose of an applicant tracking system?
assisting employers in attracting, screening, and managing applicants
Which of the following factors plays the greatest role in determining the best medium for a job advertisement?
skills needed for the job
When constructing a job advertisement, all of the following are aspects of the AIDA guide EXCEPT ________.
implying long-term benefits
The ________ run by the U.S. Department of Labor enables public employment agency counselors to advise applicants about local and national job openings.
Counselors in state-run employment agencies conduct all of the following activities EXCEPT ________.
filing employer tax reports
Which of the following is typically responsible for paying the fees charged by a private employment agency when an applicant is placed in a job?
An employer will most likely use a private employment agency in order to ________.
fill a specific job opening quickly
Which of the following is the primary disadvantage for employers who use private employment agencies to fill positions?
Applicant screening may not be thorough.
Newton Manufacturing is using a private employment agency to recruit individuals for management positions. As the HR manager at Newton, you need to ensure that applicants are screened properly, so you should ________.
provide the agency with an accurate job description
Kate works as a nurse on temporary assignment for hospitals throughout the region on an as-needed basis. Kate is most likely ________.
working as a contingent worker
Which of the following best explains why firms are using temporary workers more frequently?
weak economic confidence among employers
All of the following are common concerns that have been expressed to researchers by temporary employees EXCEPT ________.
being in compliance with equal employment laws
Jessica Garza is a manager at a large retail store. Currently, Jessica has four temporary workers under her supervision that a local staffing agency has provided. In which of the following tasks related to the temporary workers should Jessica become directly involved?
answering task-related questions
Which of the following terms refers to the use of nontraditional recruitment sources?
________ are special employment agencies retained by employers to seek out top management talent for their clients.
Which of the following has improved the ability of executive recruiters to find potential candidates?
Which of the following is a service that provides short-term specialized recruiting to support specific projects without the expense of retaining traditional search firms?
on-demand recruiting services
What is the typical compensation structure for on-demand recruiting services?
Pamlico River Productions is seeking a top-level manager to oversee its finance division. Qualified candidates can be difficult to find, so the business would most likely benefit from using a(n) ________ to recruit potential candidates.
A small software firm is seeking several permanent employees with experience in the semiconductor industry and advanced degrees in computer science. The firm is a small one and cannot afford to pay a traditional recruiting firm a fee of 30% per each hire's salary. Instead, this firm should consider using a(n) ________.
on-demand recruiting service
What is the primary advantage of college recruiting?
access to a source of management trainees
Which of the following is a primary goal of college recruiters?
attracting good candidates
In regards to on-campus recruiting, which of the following is most likely to help sell the employer to the interviewee?
sincerity of the recruiter
Which of the following would be the best option for a business that needs to attract local applicants for hourly jobs?
What is an advantage of using employee referral campaigns?
Applicants have received realistic job previews.
An employer's computerized recruitment system should include all of the following elements EXCEPT ________.
hypertext transfer protocol to enable applicants to post their resumes in any format or font
The fastest growing labor force segment in the United States over the next few years will be those from ________ years old.
Which of the following motivates most employees over 65 to work?
Smith Industries has set a goal of recruiting minority applicants. Which of the following methods is LEAST likely to be successful for Smith Industries?
utilizing executive recruiters
Which of the following is NOT information that should be requested on application forms?
Which of the following is most likely a true statement about mandatory alternative dispute resolution agreements?
Judicial appeals and reconsideration are available if legal errors occur.
A Markov analysis is primarily used to ________.
forecast the availability of internal job candidates
Which employment field is especially effective at workforce planning?
Dixon Industries adheres to a talent management philosophy. As the HR manager at Dixon, you should most likely ________.
continuously monitor workforce planning issues
Which Web site is increasingly serving as a recruitment source for passive job candidates?
On Alicia's first day of work at a software firm, she attended a meeting with the HR manager and other new employees. Alicia learned about employee benefits packages, personnel policies, and the structure of the company. In which of the following did Alicia most likely participate?
Which of the following terms refers to helping new employees appreciate the values and culture of a firm?
Which of the following is most likely NOT one of the goals of a firm's employee orientation program?
assisting new employees in selecting the best labor union
All of the following topics are typically addressed during employee orientation EXCEPT ________.
The methods used to give new or present employees the skills they need to perform their jobs are called ________.
MTR Enterprises failed to provide adequate safety training to one of its employees. As a result, the employee harmed a customer. A court would most likely find MTR liable for ________.
Which of the following steps will most likely NOT help employers protect themselves against charges of negligent training?
paying employees for their training time
Surveys have found that ________ has the greatest influence on organizational performance and employee productivity.
What is the first step in the ADDIE training process?
analyzing the training need
What is the second step in the ADDIE training process?
designing the overall training program
Which of the following will most likely occur during the third step of the ADDIE training process?
creating training materials
Which of the following would most likely occur during the fourth step of the ADDIE training process?
holding on-the-job training sessions
What is the final step in the ADDIE training process?
evaluating the program's successes or failures
James, an HR manager, is currently identifying the specific knowledge and skills required for a telemarketing position at Newman Enterprises. James is most likely involved in which of the following?
Amy, an accounting supervisor, has been asked to provide training for her subordinates about new tax laws. In order to motivate the individuals who attend her training session, Amy should most likely do all of the following EXCEPT ________.
teach new terminology and technical concepts
Trainees should be provided adequate practice and be allowed to work at their own pace during a training session in order to ________.
transfer skills more easily to the job
________ is a detailed study of the job to determine what specific skills the job requires.
Which of the following consolidates information regarding required tasks and skills in a format that is helpful for determining training requirements?
task analysis record form
Employers will most likely use all of the following methods to identify training needs for new employees EXCEPT ________.
conducting a work sampling
A graphic model that presents a precise overview of the knowledge, skills, and behaviors someone would need to perform a job well is known as a ________.
The process of verifying that there is a performance deficiency and determining if such deficiencies should be corrected through training or through some other means is called ________.
Mark Caffrey, vice president of sales at Samson Pharmaceuticals, manages a sales team of ten employees. Members of Mark's sales force vary in experience level. Four members of the sales team have worked at Samson for less than one year. The other six salespeople have been with Samson anywhere from three to seven years. Mark recently received the annual sales report and noticed that sales have been dropping steadily over the last year. Mark is considering the idea of providing training to his sales team as a way to boost sales. Which of the following best supports the argument that the drop in Samson's sales can be solved through training?
Members of the sales team have expressed that they do not fully understand the benefits and side effects of the latest medications released by Samson.
Mark Caffrey, vice president of sales at Samson Pharmaceuticals, manages a sales team of ten employees. Members of Mark's sales force vary in experience level. Four members of the sales team have worked at Samson for less than one year. The other six salespeople have been with Samson anywhere from three to seven years. Mark recently received the annual sales report and noticed that sales have been dropping steadily over the last year. Mark is considering the idea of providing training to his sales team as a way to boost sales. Which of the following most likely undermines the argument that the drop in Samson's sales can be solved through training?
Samson recently eliminated its long-standing policy of paying salespeople commissions on top of base salaries, which angered employees.
Mark Caffrey, vice president of sales at Samson Pharmaceuticals, manages a sales team of ten employees. Members of Mark's sales force vary in experience level. Four members of the sales team have worked at Samson for less than one year. The other six salespeople have been with Samson anywhere from three to seven years. Mark recently received the annual sales report and noticed that sales have been dropping steadily over the last year. Mark is considering the idea of providing training to his sales team as a way to boost sales. All of the following questions are relevant to Mark's decision to implement a training program for his sales team EXCEPT ________.
What methods are used for recruiting and interviewing individuals for sales positions?
Which of the following best describes the first step in a performance analysis?
comparing a person's actual performance to the ideal performance
Tyler, a new accounts representative at Martin Marketing, is learning the job by actually doing job-related tasks such as contacting customers. Tyler is most likely participating in ________.
Which of the following training methods is most frequently used by employers?
All of the following are types of on-the-job training EXCEPT ________.
Rebekah was hired soon after graduation and assigned to complete a management trainee program. She will move to various jobs each month for a nine-month period of time. Her employer is utilizing the ________ form of training.
Mario hopes to be promoted to the head of his department next year. In the meantime, he has been assigned to spend a year as an assistant to the current department head. Which type of training is most likely being used in this example?
Which of the following should be done first in the on-the-job training process?
familiarizing the trainee with equipment and tools
Which of the following should occur during the second step of the on-the-job training process?
The trainee explains the steps as the supervisor performs the task at a slow pace.
All of the following are useful methods for ensuring success after on-the-job training has occurred EXCEPT ________.
providing turnkey training packages for learners
A structured process by which people become skilled workers through a combination of classroom instruction and on-the-job training is called ________.
Which form of on-the-job training usually involves having a learner study under the tutelage of a master craftsperson?
Which of the following occupations most likely does NOT use apprenticeship training to prepare new employees?
When jobs consist of a logical sequence of steps and are best taught step-by-step, the most appropriate training method to use is ________.
With job instruction training, which of the following should most likely be included beside each step listed?
Which of the following is the primary advantage of lecturing as a method of training?
appropriate for large groups
Which of the following will most likely help a speaker improve the effectiveness of a training lecture?
watching the audience's body language
Which of the following is a systematic method for teaching job skills that involves presenting questions or facts, allowing the person to respond, and giving the learner immediate feedback on the accuracy of his or her answers?
Which of the following is NOT an advantage of programmed learning?
Trainees benefit from a skilled coach.
Which of the following terms refers to computer-based training systems that adjust to meet each trainee's specific learning needs?
intelligent tutoring systems
Wells Fargo and Company is a financial services firm that provides banking, insurance, and mortgage services at 10,000 stores nationwide. Wells Fargo offers its employees many professional development opportunities such as training programs and tuition reimbursement. Wells Fargo executives are considering the expansion of the firm's existing training programs after employees have expressed strong interest in the idea. Which of the following, if true, best supports the argument that Wells Fargo should use intelligent tutoring systems to provide training for loan officers?
Current Wells Fargo employees indicate that they prefer to work at their own pace and have a variety of learning styles.
________ training is a method in which trainees learn on actual or simulated equipment but are trained away from the job.
American Airlines uses flight simulators to train pilots about airplane equipment and safety measures. This is an example of ________.
Which of the following involves a trainer in a central location teaching groups of employees at remote locations over cable broadband lines or the Internet?
Travel agents at Apollo Travel Services follow a computer program that displays question prompts and dialogue boxes with travel policies as the agent enters information about the consumer's travel plans. This is an example of a(n) ________.
electronic performance support system
All of the following are categorized as computer-based training techniques EXCEPT ________.
interactive gaming platforms
Which of the following terms refers to a set of instructions, diagrams, or similar methods available at the job site to guide the worker?
United Airlines utilizes a checklist of things that pilots should do prior to take-off and landing. This checklist is an example of a(n) ________.
Wells Fargo and Company is a financial services firm that provides banking, insurance, and mortgage services at 10,000 stores nationwide. Wells Fargo offers its employees many professional development opportunities such as training programs and tuition reimbursement. Wells Fargo executives are considering the expansion of the firm's existing training programs after employees have expressed strong interest in the idea. Which of the following, if true, best supports the argument that Wells Fargo should integrate computer simulations into its training program for bank tellers?
Employee surveys indicate that many Wells Fargo bank tellers are uncertain about the best methods for handling angry customers.
Which of the following terms refers to a section of an employer's Web site that provides employees with online access to job-related training courses?
Which of the following terms refers to a teaching method that uses special collaboration software to enable multiple remote learners to participate in live audio and visual discussions via a PC or laptop?
All of the following are literacy training methods used by employers EXCEPT ________.
providing computerized simulations
________ attempts to foster harmonious working relationships and to develop cross-cultural sensitivity among the employees of a firm.
What is the primary purpose of implementing a cross training program at a firm?
facilitating flexible job assignments
Any attempt to improve managerial performance by imparting knowledge, changing attitudes, or increasing skills is called ________.
Which process involves assessing the company's strategic needs, appraising the current performance of managers, and developing the managers?
All of the following are on-the-job training methods used for managerial positions EXCEPT ________.
Which of the following enables management trainees to work full-time analyzing and solving problems in other departments?
Eric is in a group with five other management trainees at Coca-Cola. Eric's group is competing against other management trainees at the firm in a simulated marketplace. Each group must decide how much to spend on advertising and how many products to manufacture over the next three years. In which of the following activities is Eric most likely participating?
According to Kurt Lewin, in order for organizational change to occur, which stage must occur first?
According to Kurt Lewin, all of the following should occur in the moving stage of organizational change EXCEPT ________.
________ is a special approach to organizational change in which the employees formulate the change that's required and implement it.
Organizational development
The basic aim of ________ is to increase the participant's insight into his or her own behavior and the behavior of others by encouraging an open expression of feelings in a trainer-guided group.
Which organizational development application involves methods like performance appraisals, reward systems, and diversity programs?
human resource management
Which of the following is most likely NOT measured when evaluating a training program?
overall organizational productivity
Which of the following terms refers to a formal method for testing the effectiveness of a training program?
controlled experimentation
All of the following are characteristics of most interactive training programs, such as simulations, EXCEPT ________.