Review
Summary
Employee relations is the activity that involves establishing and maintaining the positive employee–employer relationships that contribute to satisfactory productivity, motivation, morale, and discipline, and to maintaining a positive, productive, and cohesive work environment.
Managers and HR management can take steps to build positive employee relations. Unfair treatment reduces morale, increases stress, and has negative effects on employees and should be weeded out. Managers also use communications programs, recognition programs, and employee involvement programs to build positive ...
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Copyright © 2017 Pearson Education, Inc.
Human Resource Management, 15e (Dessler)
Chapter 14 Building Positive Employee Relations
1) Joel is a manager who is doing an activity that involves establishing and maintaining the
positive employee-employer relationships that contribute to satisfactory productivity and a
cohesive work environment. This is defined as:
A) employee relations
B) organizational justice
C) public policy
D) ethics
Answer: A
Explanation: A) Employee relations is the managerial activity that involves establishing and
maintaining the positive employee-employer relationships that contribute to satisfactory
productivity, motivation, morale, and discipline, and to maintaining a positive, productive, and
cohesive work environment.
Difficulty: Moderate
Chapter: 14
Objective: 1
AACSB: Application of Knowledge
Learning Outcome: 14.1 Define employee relations.
2) ________ is the activity that involves establishing and maintaining the positive employee-
employer relationship.
A) Quality circles
B) Employee relations
C) Suggestion teams
D) Focus groups
Answer: B
Explanation: B) Employee relations is the activity that involves establishing and maintaining the
positive employee-employer relationship that contributes to satisfactory productivity, motivation,
morale, discipline and to maintaining a positive, productive and cohesive work environment.
Difficulty: Easy
Chapter: 14
Objective: 1
AACSB: Analytical Thinking
Learning Outcome: 14.1 Define employee relations.
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Terms in this set (25)
Which of the following is the managerial activity that involves establishing and maintaining positive employee-employer relationships?
A.
Mentoring
B.
Coaching
C.
Evaluating
D.
Appraising
E.
Employee relations
E. Employee Relations
SAS and Google repeatedly show up on the "Best Companies to Work For" lists because they have positive ________.
A.
employee relations
B.
evaluating
C.
mentoring
D.
coaching
E.
appraising
A. Employee Relations
Which of the following refers to justice in the allocation of rewards or discipline?
A.
Procedural justice
B.
Organizational
culture
C.
Ethics
D.
Guaranteed fair treatment
E.
Quality circle
A. Procedural Justice
An employee who states, "Based on my duties, I feel that I am fairly compensated," indicates he or she believes that there is ________.
A.
a quality circle
B.
distributive justice
C.
corporate social responsibility
D.
ethics
E.
procedural justice
B. Distributive Justice
Which of the following refers to the extent to which companies should channel resources toward improving society?
A.
Problem-solving teams
B.
Social responsibility
C.
Organizational culture
D.
Ethics
E.
Suggestion teams
B. Social Responsibility
Which of the following are semi-permanent teams that identify and research work processes and develop solutions to work-related problems?
A.
Suggestion teams
B.
Problem solving teams
C.
Departmental teams
D.
Quality circles
E.
Self-directed work teams
B. Problem Solving Teams
Which of the following are formal problem-solving teams composed of specially trained employees who meet to solve problems affecting their work areas?
A.
Departmental teams
B.
Self-directed work teams
C.
Suggestion teams
D.
Quality circles
E.
Problem solving teams
D. Quality Circles
Which of the following are small groups of carefully selected, trained, and empowered employees who basically run themselves with little outside supervision?
A.
Departmental teams
B.
Quality circles
C.
Self-directed work teams
D.
Suggestion teams
E.
Problem solving teams
C. Self-directed work teams
Which of the following is the MOST significant reason to have good employee relations?
A.
It will decrease labor issues.
B.
It will improve productivity.
C.
It will reduce costs.
D.
It will improve employee satisfaction.
E.
It's the right thing to do.
E. It's the right thing to do
Jorge saw Allison clocking in with Kara's timecard, because Kara was late again. Jorge decided he was going to talk with his manager about what he saw, even though Allison was doing nothing illegal. What is this scenario an example of?
A.
Nonpunitive discipline
B.
Appropriation
C.
Organizational culture
D.
Ethics
E.
Discipline
D. Ethics
Which of the following refers to society's accepted standards of behavior?
A.
Quality circle
B.
Organizational climate
C.
Morality
D.
Values
E.
Organizational culture
C. Morality
A ________ is someone who is inclined to make an unethical choice.
A.
bad manager
B.
bad case
C.
bad barrel
D.
bad culture
E.
bad apple
E. Bad Apple
A ________ is a situation that is ripe for an unethical choice.
A.
bad barrel
B.
bad apple
C.
bad case
D.
bad manager
E.
bad culture
C. Bad Case
Which of the following is the study of standards of conduct and moral judgment?
A.
Organizational culture
B.
Ethics
C.
Discipline
D.
Guaranteed fair treatment
E.
Quality circle
B. Ethics
________ is the characteristic values, traditions, and behaviors a company's employees share.
A.
Organizational compliance
B.
Organizational culture
C.
Organizational
concern
D.
Organizational complicity
E.
Organizational results
B. Organizational Culture
Which of the following is a basic belief about what is right or wrong, or about what you should or shouldn't do?
A.
Ethics
B.
Discipline
C.
Guaranteed fair treatment
D.
Value
E.
Organizational culture
D. Value
Which of the following is a federal law intended to help restrict interception and monitoring of oral and wire communications?
A.
EPSS
B.
ECPA
C.
ADEA
D.
Title VII
E.
EEOC
B. ECPA
The purpose of ________ is to encourage employees to adhere to rules and regulations.
A.
discipline
B.
rules
C.
procedures
D.
employee handbooks
E.
policies
A. Discipline
The ________ piece of a fair discipline process ensures that supervisors mete out discipline fairly.
A.
appeal process
B.
rules and regulations
C.
penalties
D.
rewards
E.
orientation
A. Appeal Process
Which of the following describes nonpunitive discipline?
A.
Fair treatment of all employees
B.
Employee compliance
C.
Discipline without punishment
D.
Dismissal of the employee
E.
The characteristic values, traditions, and behaviors a company's employees share
C. Discipline without punishment
Which of the following do companies on the Great Place to Work Institute's "great companies" list have in common?
A.
The highest wages
B.
The most policies
C.
The longest new employee orientation program
D.
The most training programs
E.
The highest levels of trust
E. The highest levels of trust
From an employee's perspective, a great workplace is one where the employees ________.
A.
receive the most vacation
B.
are paid the
highest wages
C.
have the most flexible hours
D.
have pride in what they do
E.
receive the most training
D. Have pride in what they do
SAS's most notable employee relations feature is its ________.
A.
internal promotion process
B.
suggestion system
C.
benefits programs
D.
wages
E.
management training
C. Benefits Programs
Google's goal is to remove ________ so that Googlers can focus on the things they love.
A.
barriers
B.
processes
C.
procedures
D.
objectives
E.
goals
A. Barriers
The part of FedEx's Guaranteed Fair Treatment Process where the complainant submits a written complaint to the employee relations department, which investigates and prepares a case file for the appeals board executive review, is called ________.
A.
management review
B.
executive appeals review
C.
officer complaint
D.
closed review
E.
open review
B. Executive Appeals Review
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