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Terms in this set (58)
Which of the following should be true in order for human resource managers to be integrally involved in the company's strategic management process?
(They should set the organization's strategic goals.
They should poll employees about their support for the specifics of the strategic plan.
They should have input into the strategic plan in terms of people-related issues.
They should support the process only if employees already possess the needed skills and behaviors.)
They should have input into the strategic plan in terms of people-related issues.
A business model is a story of how a company will create value for who while making profit?
customers
Which strategic decision is a company addressing when it decides to compete on reliability instead of cost and delivery?
how to compete
Which of the following labor-related factors made General Motors uncompetitive? (Select all that apply.)
(a shortage of skilled workers
its health care costs
the cost of its legacy workforce
an uncompetitive average hourly wage)
(its health care costs.
the cost of its legacy workforce.)
Which of the following are integrated when an organization formulates a strategic plan?
major goals.
policies.
action sequences.
In practice, which of the following are typical ways in which HRM can influence the strategic management process? (Select all that apply.)
(by helping consider how to gain or develop the necessary human resources
by determining the costs of people-related resources for successful implementation
by advising where the firm should compete in implementing its strategy
by limiting strategic options)
by helping consider how to gain or develop the necessary human resources.
by determining the costs of people-related resources for successful implementation.
by limiting strategic options
The strategic management process includes which of the following components? (Select all that apply.)
(human resource management
strategy formulation
strategy implementation
strategic control phase)
strategy formulation.
strategy implementation.
Which are types of linkages that exist between the HRM function and the strategic management function in an organization? (Select all that apply.)
(two-way
three-way
integrative
administrative)
two-way.
integrative.
administrative.
In order to gain the greatest effectiveness, a company's HRM function needs to be integrally involved in the company's
strategic management process
Which of the following are strategic issues that a company must consider when deciding how to achieve its mission and goals in a competitive environment? (Select all that apply.)
(where to compete
when to compete
with what to compete
with whom to compete)
where to compete.
with what to compete.
At the ______ level of integration, the HRM department has no influence on a company's strategic business planning function.
administrative
The former workers who no longer work for a company but to whom the company still owes pensions and other financial obligations are referred to as the company's
legacy workforce.
True or false: The best strategic issue through which HRM can influence the strategic management process is that of "where to compete."
false
The strategic management decision-making process typically originates with which group in an organization?
top executives
When a firm's strategic business planners develop the strategic plan before revealing it to the HRM department, there exists a(n) ______ linkage.
one-way linkage
Which of the following should be true in order for human resource managers to be integrally involved in the company's strategic management process?
(They should support the process only if employees already possess the needed skills and behaviors.
They should poll employees about their support for the specifics of the strategic plan.
They should have input into the strategic plan in terms of people-related issues.
They should set the organization's strategic goals.)
They should have input into the strategic plan in terms of people-related issues.
When an organization sets goals, it defines how its mission will be ______.
operationalized
At which level of integration is the attention of the HRM function focused solely on the day-to-day activities of a firm?
administrative
Which of the following are examples of opportunities or threats that might be identified in an external analysis? (Select all that apply.)
(unserved customer segments
already available financial resources
pending legislation
potential labor shortages)
(unserved customer segments.
pending legislation.
potential labor shortages)
Which of the following labor-related factors made General Motors uncompetitive? (Select all that apply.)
(the cost of its legacy workforce
an uncompetitive average hourly wage
its health care costs
a shortage of skilled workers)
(the cost of its legacy workforce.
its health care costs.)
In practice, which of the following are typical ways in which HRM can influence the strategic management process? (Select all that apply.)
(by limiting strategic options
by helping consider how to gain or develop the necessary human resources
by advising where the firm should compete in implementing its strategy
by determining the costs of people-related resources for successful implementation)
(by limiting strategic options
by helping consider how to gain or develop the necessary human resources
by determining the costs of people-related resources for successful implementation)
The danger of one-way linkage is that the resulting strategic plans cannot be successfully
implemented
Which of the following would be considered during an internal analysis?
(potential labor shortages
available opportunities to pursue new customers
available human resources
available financial resources
available technological resources)
(Things to consider during an internal analysis are ones that are inside a company.
available human resources
available financial resources
available technological resources)
While profit-making companies set various goals, their overarching goal is most often to maximize
stockholder wealth
When an organization examines its operating environment to identify strategic opportunities and threats, it conducts an
external analysis
Ultimately, the choices an organization makes when implementing a strategy are important because they
make an economic difference
Which of the following are important for establishing a company's strategy foundation? (Select all that apply.)
(individuals must possess critical skills
competition must not exist
tasks must be accomplished in pursuit of goals
employees must be motivated)
(individuals must possess critical skills
tasks must be accomplished in pursuit of goals
employees must be motivated)
The statement, "a complex set of values, beliefs, assumptions, and symbols that define the way in which a firm conducts its business," refers to?
organizational culture
Which of the following is a model that categorizes the major operational functions of an organization according to their capabilities?
value chain
Which of the following are among the menus of HRM practices associated with strategy implementation? (Select all that apply.)
(transportation
job analysis
recruitment
pay structure
training and development)
(job analysis
recruitment
pay structure
training and development)
The process of gathering detailed information about particular jobs is known as ______.
job analysis
An organization improves its chances of delivering value to customers when its what values align with the customer value.
cultural values
Organizations use a value chain to determine which of the following?
Multiple select question.
(which aspect of the business will create the most customer value
which type of organizational culture to adopt
which market segments to compete in
which capability needs to be world class)
(which aspect of the business will create the most customer value.
which capability needs to be world class)
Job analysis and design, recruitment and selection, and training and development are all types of what management practice?
HRM resource
The process of determining what tasks should be grouped into a particular job is known as
job design
When a company adopts a new strategy, which of the following are often integrated into job design? (Select all that apply.)
(new tasks
new ways of performing old tasks
new technologies
new safety measures for old occupations)
(new tasks.
new ways of performing old tasks.
new technologies)
During recruitment, an organization seeks applicants ______.
Multiple choice question.
(who will respond to rewards
so that competitors won't hire them first
that will adhere to the company's demands without complaint
for potential employment)
(potential employment
Employee ______ describes the acquiring of knowledge, skills, and behavior in the service of meeting the challenges of existing or nonexistent jobs.
development
o align employees' activities and outcomes with organizational objectives, companies use
performance management
As part of strategy implementation, an essential element is the acquisition of ______ skills.
strategy-related
Employee ______ refers to a planned effort to facilitate the learning of job-related skills and knowledge.
training
Similarities in the ways companies attempt to compete within a single industry are known as
generic strategies
The behaviors required of a person who holds a certain job in a certain social work environment are known as
role behavior
Which of the following are likely aspects of an "internal growth" strategy? (Select all that apply.)
(market development
innovation
determining operating costs
joint ventures)
market development
innovation
joint ventures
When an organization is pursuing an external growth strategy, it will attempt to ______ or integrate vertically or horizontally.
diversify
When an organization pursues a(n) ______ strategy, it is attempting to focus on what it does best in its established markets
concentration
attempts to build on existing strengths by channeling its resources, such as product development, in that direction.
internal growth strategy
Which of the following are typically part of an "external growth" strategy? (Select all that apply.)
(promoting the right employees
acquisitions
training employees
mergers)
(acquisitions.
mergers.)
To align employees' activities and outcomes with organizational objectives, companies use
performance management
An organization that pursues a(n) ______ strategy attempts to pare down its operations, usually because of serious economic difficulties.
divestment
When pursuing a concentration strategy, a company emphasizes which of the following?
(joint ventures
product development
maintaining skill levels
retaining skilled staff)
(maintaining skill levels
retaining skilled staff)
Which of the following statements
is true concerning company downsizing?
Multiple choice question.
(It tends to exceed company financial objectives.
As a company strategy, it is sometimes called "rightsizing."
It tends to positively affect employee productivity.
It tends to improve employee morale.)
(As a company strategy, it is sometimes called "rightsizing.")
The strategies comprising what organizations actually do as opposed to what they intend to do are known as ______ strategies.
emergent
Mergers rarely live up to expectations as a result of ______ issues, according to a report by the Conference Board.
people
The main component that serves as the "raw material" for a learning organization is ultimately the
people
During the dot-com craze of the 1990s, organizations used which of the following tactics to attract talented employees? (Select all that apply.)
(trying to become "employers of choice"
enacting longer-term employment contracts
offering hourly pay rather than stock options
developing "employee value propositions")
(trying to become "employers of choice"
developing "employee value propositions")
result from proactive decisions made through the rational decision-making process used by managers developing the organization's strategic plan.
Intended strategies
Organizations that emphasize monitoring the business environment, absorbing and using that information to make decisions and restructuring themselves to compete in the environment they exist in, are known as
learning organization
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